As e-commerce is steadily increasing every year, trust building has become an important research topic in e-commerce research especially in developing countries. In this study, trust in intermediary and trust in online sellers are separated. Antecedents of trust and trust transference between online sellers and the intermediary are also explored. Analysis of the data collected from a questionna...

This paper suggests a systematic orderly process based approach to stating software quality objec tives and knowing if and when they have been achieved We suggest that quality in software is a complex multifaceted array of characteristics and that it is important to establish speci c objectives along various software quality dimensions as requirements for software quality assurance determinatio...

While Various research has been done about IS success factors such as system quality, information quality, and service quality in the private sector, little attention has been paid to those in the public sector, especially state or local web-based e-government systems. Meanwhile, the current practice of e-government assessments has mainly focused on system and information quality and paid littl...

In what case do you like reading so much? What about the type of the computational intelligence in software quality assurance book? The needs to read? Well, everybody has their own reason why should read some books. Mostly, it will relate to their necessity to get knowledge from the book and want to read just to get entertainment. Novels, story book, and other entertaining books become so popul...

Image quality assessment is a difficult and complex task. Quality attributes have been used in the evaluation of perceived image quality in an attempt to reduce the complexity and the dimensionality. Recently, Pedersen et al. (CIC, 2009) proposed a set of quality attributes for the evaluation of color prints. In this paper we perform an experimental validation of these quality attributes to ens...

This empirical research paper investigates the role a website plays in combating asymmetries of information when consumers assess the quality of a service offering. Specifically, this paper reports on an empirical study that examines the effects of website quality signal as well as signal expectancy-disconfirmation on assessments of service quality. The signaling theory and expectancy-disconfir...

How optimistic sHould we be about the profession of software engineering and our current ability to credibly deliver quality systems within expected cost and schedule? In this issue, you’ll find a selection of articles that cover recent research on software quality assurance, all of which go beyond the “traditional” verification and validation (V&V) toolkit to look at recent advances focused sq...

The notions of process and process management are slowly (and painfully) entering the mainstream. Most organizations have not embraced process management. Some have done so only half-heartedly, with unsatisfactory results. Finally, those (relatively few) organizations that devoted serious attention to managing and/or reengineering their processes have reaped huge rewards. They have defined and ...

This article presents a filter-wrapper based feature ranking technique that is able to learn and rank quality attributes according to new cases of software quality assessment data. The proposed feature ranking technique consists of a scoring method named Most Priority of Feature (MPF) and a learning algorithm to learn the software quality attribute weights. The existing ranking techniques do no...

This paper investigates how the quality of certain attributes of e-commerce systems ― such as information quality, system quality, and service quality ― can be leveraged to enhance business benefits as indicated by customer commitment and customer retention. This study argues that relationship quality, a concept encapsulating the ideas of both trust and satisfaction, is crucial for transferring...