Abstract We compare the self-reported satisfaction of workers, employed in private and public sectors across European countries, with their working conditions pay have reached a controversial conclusion. Although we found there are more educated workers sector than sector, higher-educated report lower levels income when which was opposite for less this same sector. In contrast, positive associa...

In this article a tool for measuring customer satisfaction in public transport is proposed. Specifically, a structural equation model is formulated to explore the impact of the relationship between global customer satisfaction and service quality attributes. The public transport service analyzed is the bus service habitually used by University of Calabria students to reach the campus from the u...

The increase in the numbers of both public and private higher learning institutions (HLI) in Malaysia has resulted in the industry becoming relatively very competitive. The situation calls for HLIs to focus on establishing a strong corporate image and providing student satisfaction to secure their loyalty. Delivering quality services would lead to student satisfaction and loyalty. This study re...

Although the past several decades of research on determinants of job satisfaction have generated a plethora of theoretical considerations among private and public management scholars across the globe, scholars has produced many conflicting findings. Research also shows that most of the studies are limited to the work cultures in developed western nations. Utilizing a subset of data from the Int...

Previous findings have established that satisfaction with public transport service quality attributes (reliability/functionality, information, courtesy/simplicity, comfort, safety) relate to overall travel satisfaction. Recent studies propose the importance of these for varies in different contexts and call new approaches enhancing understanding relationships. We address this by using a configu...