Many books and articles have been written about the importance of business process management. However, in practice, improving business processes remains challenging. Therefore, business process maturity models (BPMMs) have been developed to assist organizations in their search for business process excellence (e.g. CMMI or OMG-BPMM). However, given their importance, a BPMM proliferation exists ...

Aiming to help small-to-medium software developers lift their game, the Victorian Government is providing $1 million over the next 3.5 years for obtaining Capability Maturity Model Integration (CMMI) Level 2. While applauding the good intentions (and of course the funding), I have personal reservations about how this is being carried out. To be blunt, I think it is a big mistake to push CMMI ce...

In recent years, some software organizations have been successful at improving their maturity level, thanks to the successful application of methods and techniques which help them to achieve better performance and more consistent production processes. Models such as the Sw-CMM (and its evolutions and derived models) have provided roadmaps to process improvements. Creativity and innovation have ...

This article presents an industrial experience using the recent ISO/IEC 15504-7 Organizational Maturity Levels 1, 2 and 3 for an assessment. In this experience, these organizational maturity levels were defined for the continuous representation of the CMMI-DEV model. The assessment was an exploratory assessment for a process improvement cycle using PRO2PIWORK4A method. The assessment results ar...

Currently, the software Industry represents a very important economic activity for many countries and Colombia is among those countries, since it offers a great opportunity with multiple business sources. On the other hand, the software industry is incipient and immature (1) in Latin America, resulting in the lack of competitiveness which makes quality growth so difficult. In spite of this comp...

ment programs, such as those based on the eSourcing Capability Model for Service Providers (eSCM-SP) and Capability Maturity Model Integration for Development (CMMIDEV), rely on a sample of engagements (or projects) in drawing conclusions about organizational capability. The intent is to determine the normal behavior in the organization based on a “representative” sample, but a rigorous definit...

The purpose of this study is to investigate the level of knowledge management (KM) maturity of credit unions. The application of a maturity model to fifteen credit unions in North America revealed that an overall level of KM maturity of credit unions is at an early stage of development, but there are signs of future improvement. Credit unions attempt to increase their efficiency through KM solu...

We present a novel technique, known as the non-delegatable authority (NDA), for distributing authority to unconfined subjects in capability systems that prevents them from sharing the exact same authority that they have been given with anyone else. This feature is present in common systems based on access control lists (ACLs) in which one may hand out a permission without handing out the associ...

The concept of process maturity proposes that a process has a lifecycle that is measured by the extent to which the process is explicitly defined, managed, measured, controlled and effective. A maturity model assumes that progress comes in stages, ultimately reaching an end goal. The supply chain maturity model is based upon concepts developed by Philip Crosby, who devised a maturity grid for t...

Different advances have been made in the development of software process improvement (SPI) standards and models, e.g. capability maturity model (CMM), more recently CMMI, and ISO’s SPICE. However, these advances have not been matched by equal advances in the adoption of these standards and models in software development which has resulted in limited success for many SPI efforts. The current pro...