In order to enhance their performance, many organizations have initiated change projects. However, management is reluctant to initiate them due to their enterprise-wide impact and costs that are higher than those of traditional system development projects. Thus, there is a need to assess the value of the redesigned process of a successfully implemented organizational change projects. The purpos...

This paper describes the current status of the SPICE research project that is investigating the transfer of best practice from the I.T. industry to the construction industry. The research focuses specifically on the improvement of business processes and in particular the use of the Capability Maturity Model (CMM). This model provides an evolutionary step-wise framework for process improvement a...

Information has become the key to our lives. As a consequence, information technology is and will be the most important success factor of modern industry and commerce and will rapidly change both our society and our individual lives. This means that software, as the essentially singular base for information processing will receive ever-increasing attention and importance. But despite all the de...

This technical report gives a step-by-step guide to developing a requirements process improvement model. The model is goal driven, and practitioners are directed towards key processes that define and prioritise requirements activities. The requirements model is a specialisation of the established Software Engineering Institute’s (SEI) Capability Maturity Model (SW CMM). Best practices from the ...

The research by Maliranta and Rouvinen based on the Finnish industrial statistics confirms that the productivity improvements in ICT services in firms correlate to organizational and process changes. These results implied a further question: Which types of process changes create the most beneficial productivity improvements in different environments? In this paper we apply the Three Viewpoint M...

Traditional software engineering and information systems engineering is structured into requirements analysis and definition, systems design, systems implementation and testing, and systems operation and maintenance. For web information systems the traditional approach suffers in three obstacles: late integration of architectural decisions, neglecting user expectations, and late implementations...

So far, academic research has mainly focused on the description of successful Business Process Improvement implementations. Usually only the situations before and after implementation are outlined, but not the actual act of improvement. In summary, high level descriptions of business cases with limited potential for generalization form the existing body of knowledge around Business Process Impr...

Software process improvement (SPI) is around for decades: frameworks are proposed, success factors are studied, and experiences have been reported. However, the sheer mass of concepts, approaches, and standards published over the years overwhelms practitioners as well as researchers. What is out there? Are there new emerging approaches? What are open issues? Still, we struggle to answer the que...

Thanks in no small measure to the work of groups such as IFIP WG 2.3 and its members based on earlier work in areas such as high level programming languages, major progress have been achieved in programming methodology and methods [gri78]. In particular, it led to major advances in computer science and to the increasing use of formal methods in software development. This, in turn, was applied t...

This paper describes the experiences gained in the CMEX project, an ESSI Process Improvement Experiment on revising the change control system in one department of Sysdeco GIS AS, a Norwegian software house. The aim of the project was to install ClearCase, a con guration management system, and to measure and evaluate the impact of the new system on processes and products. This paper describes th...