Combining the concepts of balanced scorecard, fuzzy set theory and entropy, a systematic fuzzy multiple criteria decision making (MCDM) for airlines operating performance evaluation is proposed. A hierarchical structure is constructed through the concept of balance scorecard includes four perspectives: finance, customers, internal business processes, and learning and growth. The triangular fuzz...

In the context of liberalized markets, market outcomes generally result from the strategic interactions of all market players. Generation company (Genco), as the distributed players, build their subjective demand evaluations (SDFs) about market for optimal bidding purpose. Due to the differences in terms of data availability and modeling techniques, subjective demand models held by various Genc...

the purpose of this study was to evaluate the performance of organization branches in tehran  by using the hybrid method topsis, ahp, bsc, so that the deficiencies of such a subjective and selective attention leaders (assessors) in the evaluation and integration of yield loss with in terms of the contribution of each group to achieve the goals to provide bsc. in this study, a multi-criteria dec...

Background: Hospital accreditation is an external evaluation of a hospital’s structures, processes and results by an independent professional accreditation body using pre-established optimum standards. Hospital accreditation has an important role in improving quality, safety, effectiveness and efficiency of hospital services. A generic questionnaire is usually used to accredit all hospitals. Ho...

Performance measurement and benchmarking are obviously intertwined. Merriam Webster’s online dictionary (www.m-w.com) defines benchmarking as “the study of a competitor’s product or business practices in order to improve the performance of one’s own company.” However, the term derives from the noun benchmark. The definition of a benchmark includes “a point of reference from which measurements m...

Electricity market reform is in progress in China, and the operational performance of power grid enterprises are vital for its healthy and sustainable development in the current electricity market environment. In this paper, a hybrid multi-criteria decision-making (MCDM) framework for operational performance evaluation of a power grid enterprise is proposed from the perspective of sustainabilit...

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<span style="color: #000000; font-family: Tahoma, sans-serif; font-size: 13px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: auto; text-align: justify; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; display: inline !important; float: none; backgro...