Many information intensive service firms deliver services through a mix of internally delivered (i.e., insourced) and externally delivered (i.e., outsourced) service process components. We examine data on top e-retailers. We expect outsourcing levels may moderate the impact of customer traffic upon e-retailer operating outcomes. We first examine drivers of the e-retailers’ propensity to increas...

With over a decade of research, IS outsourcing seems to mature as an area for IS research. In this paper we use a processbased view to analyze existent IS outsourcing research and identify many issues that still need to be addressed in this area. We classify past outsourcing studies as per their focus on one or more of the seven proposed phases of the outsourcing process. We identify and analyz...

Outsourcing of information systems and information technology investments has become a popular method for organizations to achieve their business goals and objectives. However, there is no guarantee that the outsourcing will be perceived as successful due to the very different expectations held by the various stakeholders. The results indicate that the use of IS/IT investment evaluation and ben...

The paper examines the relationship between the choice of outsourcing versus in-house production and product differentiation. We analyze the situation where a manufacturer decides between in-house production and outsourcing when faced with cost uncertainty and competition with a rival manufacturer in a differentiated goods market. We show that the degree of product differentiation does not affe...

The paper is concerned with the role of international outsourcing and import penetration for determining individual perceived job security. Combining industry-level outsourcing and trade measures with micro-level data from a large household panel survey, we estimate a number of conditional logit models accounting for the ordinal nature of reported job loss fears and individual unobserved hetero...

This paper gives an outline of the various outsourcing models and provides information that every company considering outsourcing should know. A case study of the EDS/GMAC Mortgage outsourcing agreement is included.

This paper reports on an empirical study of the multidimensionality of partnership quality in IT outsourcing arrangements and the relationships between these dimensions of partnership quality. A two-phase national survey was conducted to collect empirical data to confirm the dimensions of partnership quality in an IT outsourcing arrangement from the client organisation perspective and to identi...

Outsourcing-Entscheidungen fokussieren nicht mehr nur auf den deutschen Markt – auch sogenannte Nearshore-Lokationen wie Polen oder Ungarn und Offshore-Standorte wie Indien oder China geraten zunehmend in den Mittelpunkt strategischer Unternehmensentscheidungen. Neue, durch die Verlagerung bedingte Herausforderungen ergänzen die bekannten Outsourcing-Risiken. Um die Potenziale, die eine Auslage...

The primary purpose of the study is to investigate the variables that influence organizational decision making on global IT outsourcing. From an adoption of innovations perspective, attributes related organizational characteristics, outsourcing characteristics, outsourcing supplier characteristics, industry characteristics, customer relationship, and external forces are presented and discussed....

Existing research fails to explain why firms with weaker capabilities sometimes reach innovation adoption levels similar to those of their stronger competitors when competence-enhancing innovations enter their industry. This paper argues that differential benefits from collaborative outsourcing may help explain this puzzle. Firms with weaker capabilities sometimes benefit more from collaborativ...