Contemporary approaches to multi-organisational response planning for the management of complex volcanic crises assume that identifying the types of expertise needed provides the foundation for effective response. We discuss why this is only one aspect, and present the social, psychological and organizational issues that need to be accommodated to realize the full benefits of multi-agency colla...

BACKGROUND Centrally led performance management regimes using standard setting, monitoring, and incentives have become a prominent feature of infection prevention and control (IPC) in health systems. AIM To characterize views and experiences of regulation and performance management relating to IPC in English hospitals. METHODS Two qualitative datasets containing 139 interviews with healthca...

RHCMS (Regional Healthcare Center Management System) is an Internet-based simulation training system for Regional Healthcare-Centers (RHCs) managers. The system is based on an integrative model, designed and developed by an interdisciplinary team of experts, for the purpose of training and developing RHCs' managers. This model involves the study of the following fields: healthcare management, b...

Market knowledge has become the major asset of modern businesses and the key to retain their competitiveness. This research attempts to explore the impact of market knowledge management competence on performance via the “dynamic capabilities” perspective. 192 Taiwan companies were selected for the survey setting. The major findings are summarized as following: 1. this empirical result supports ...

Although managing information technology (IT) risks is widely regarded as a critical in organizations, stakeholders often question the value provided by IT risk management (ITRM) to an organization. Organizational research suggests the concept of ‘enabling formalization’ to design highly formalized organizational processes. Processes like IT-RM that are designed in an enabling way support organ...

Innovation is a critical ingredient of today’s organizations. Innovativeness helps organizations to maintain their success and position in the market. Numerous research studies examine the factors that impact successful organizational innovation, for example organizational learning capability, organizational structure, etc. Product Lifecycle Management (PLM) systems have been widely implemented...

Purpose – This study seeks to extend the resource-based view to the context of customer relationship management. It is intended to develop a measurement model of customer relationship management (CRM) capabilities, and to explore the key antecedents and performance consequences of CRM capabilities. Design/methodology/approach – Questionnaire survey was used to collect data. In order to develop ...

The effective management of knowledge resources is a key imperative for firms that want to leverage their knowledge assets for competitive advantage and improved performance. However, most firms do not attain the required performance levels even when programs are in place for managing knowledge resources. Research suggests this shortcoming can be addressed by linking knowledge management to bus...

This paper applies Fuzzy Composite Programming (FCP), which is a Multiple Criteria Decision Making (MCDM) model, to comprehensively assess the organizational effectiveness of knowledge management strategy (KMS) of 15 clinical nursing units in a large metropolitan area hospital. FCP allows the integration of qualitative and quantitative data and provides a better decision model for assessing com...

In the present aggressive world of competition, knowledge management strategies are becoming the major vehicle for the organizations to achieve their goals; to compete and to perform well. Linking knowledge management to business performance could make a strong business case in convincing senior management of any organization about the need to adopt a knowledge management strategy. Organization...