BACKGROUND Typologies traditionally used for international comparisons of health systems often conflate many system characteristics. To capture policy changes over time and by service in health systems regulation of public and private insurance, we propose a database containing explicit, standardized indicators of policy instruments. METHODS The Health Insurance Access Database (HIAD) will co...

A new methodology for financial and insurance operational risk capital estimation is proposed. It is based on using the finite time probability of (non)ruin as an operational risk measure, under a general ruin probability model, according to which operational losses may have any joint (dependent) discrete or continuous distribution, and the function, describing the accumulation of risk capital ...

This article purports to investigate the relationship – in an empirical way – between the various operational indicators currently used for the management of call centers in Brazil and customer satisfaction. In this context, a set of call centers rendering services to a telecommunications company will be analyzed in order to verify which of their indicators are positively associated with custom...

An Electronic Institution includes a normative environment with rules and norms for agents’ interoperability, and is also a service providing platform that assists agents in the task of establishing and conducting normative relationships (contracts). Using this platform, agents representing organizations willing to engage in a collective contractual activity select partners according to differe...

O ne of the key topics and the most important tools to determine the strengths, weaknesses, opportunities and threats of each organization and company is the evaluation the performance of organizational activities that rating and ranking follows the internal and external goals. In this regard insurance companies similarly are looking for evaluation of their branches through scoring, ...