Consumers want to engage with the retail store community in shopping context. This study examines how consumers’ perceptions of source credibility and perceived usefulness online reviews impact an intention purchase intentions. The also identifies differences when are posted by customers versus employees. Results show that proposed relationships within structural model significant employees see...

It is frequently claimed that the growth of e-commerce has created a more competitive environment. It is argued that lower production costs of online retailers encourages new entry in previously concentrated sectors, and a marked reduction in search costs and switching costs increase the intensity of competition. The limited evidence that exists paints a more mixed picture. Many online markets ...

This chapter explores the possibilities for small and medium-sized enterprises (SMEs) to find their way to success in e-business. The basic assumption of this chapter is that the Internet allows SMEs to access the niche markets which have not previously been accessible to them. We are presenting a case study of one Croatian online store developed as a portal which targets the niche market and o...

In this study, the authors examine the effects of C2C online store characteristics on customer satisfaction. Drawing on the equity theory, they investigate the way retailer reputation and price impact the relationship between customers’ perceptions of justice and the satisfaction towards service recovery. To test the study hypotheses, two 2×2×2 between-subjects factorial experiments were conduc...

We present a new method of estimating the distribution of sales rates of, e.g., book titles at an online bookstore, from the time evolution of ranking data found at websites of the store. The method is based on new mathematical results on an infinite particle limit of the stochastic ranking process, and is suitable for quantitative studies of the long tail structure of online retails. We give a...

Online retailers have taken recourse to many smart marketing strategies to sell digital music. This paper investigates the strategic decisions of online vendors for offering different mechanisms such as sampling and online reviews of digital music to increase their online sales. In this research we seek answers to the following research questions (1) should online retailers offer sampling for e...

Arguably data is a new natural resource in the enterprise world with an unprecedented degree of proliferation. But to derive real-time actionable insights from the data, it is important to bridge the gap between managing the data that is being updated at a high velocity (i.e., OLTP) and analyzing a large volume of data (i.e., OLAP). However, there has been a divide where specialized solutions w...

Apple’s wireless devices have become a critical entry point into the Internet. But unlike the broader Internet, which can be construed as a relatively open communications network, the iOS app store is arguably a closed technological ecosystem. Developers must gain Apple’s approval before distributing their apps through the store. Some have criticized the company’s app review and approval proces...

Online virtual environments are increasingly becoming popular for entrepreneurship.While interactions are primarily between avatars, some interactions could occur through intelligent chatbots. Such interactions require connecting to backend business applications to obtain information, carry out real-world transactions etc. In this paper, we focus on integrating business application systems with...

In DataCell, we design streaming functionalities in a modern relational database kernel which targets big data analytics. This includes exploitation of both its storage/execution engine and its optimizer infrastructure. We investigate the opportunities and challenges that arise with such a direction and we show that it carries significant advantages for modern applications in need for online an...