Purpose: The study aims to examine the mediating role of customer accounting information used in relationship between intensity competition, marketing orientation, accounting, and operational performance case Vietnamese enterprises. Theoretical framework: research model is inherited from Guilding McManus (2002), Gupta Lehmann (2003), Pfeifer et al. (2005) about usefulness business performance. ...

A cost-sharing mechanism defines how to share the cost of a service among serviced customers. It solicits bids from potential customers and selects a subset of customers to serve and a price to charge each of them. The mechanism is group-strategyproof if no subset of customers can gain by lying about their values. There is a rich literature that designs group-strategyproof cost-sharing mechanis...

We study the pricing and capacity allocation problem of a service provider who serves two distinct customer classes. Customers within each class are inherently heterogeneous in their willingness to pay for service, but their utilities are also affected by the presence of other customers in the system. Specifically, customer utilities depend on how many customers are in the system at the time of...

nowadays, internet technology provides an opportunity for banks and financial institutions to take advantages in dynamic and competitive turbulent environment in their favor. in addition, considering the importance and status of internet banking and growing trend of it in the country in recent years, now banks and financial institutions have found that maintaining status and effective developme...

Providing good service quality is of great strategic importance in the management any organization. Besides ensuring excellent clinical care, hospitals should also focus on providing to their patients and visitors. The findings from this study could provide useful information as how better manage services harness technologies enhance quality. shows that there still a lot room for improvement he...

The COVID-19 pandemic has altered the retail landscape and introduced new risks for customers. Customers, in turn, are increasingly turning toward technology to reduce pandemic-associated risks. This study investigates impact of crowding at food outlets on customers’ willingness utilize drone delivery. Data were collected using an online survey analyzed covariance-based structural equation mode...

Purpose – The purpose of this paper is to study the consumer opinion towards the low-cost airlines or low-cost carriers (LCCs) (these two terms are used interchangeably) industry in Malaysia to better understand consumers’ needs and to provide better services. Sentiment analysis is undertaken in revealing current customers’ satisfaction level towards low-cost airlines. Design/methodology/approa...

We consider a number of servers that may improve the efficiency of the system by pooling their service capacities to serve the union of the individual streams of customers. This economies-of-scope phenomenon is due to the reduction in the steady-state mean total number of customers in the system. The question we pose is how the servers should split among themselves the cost of the pooled system...