In response to the problem of high expatriate failure rates in China, this study investigates organisational commitment issues in relation to a community of Western expatriate managers working in a private, Chinese-owned, academic college in China. Through individual interviews, the study examines the various processes, experiences, and interactions of six expatriate managers in order to gain a...

ICT has taken the center stage in almost every aspect of human endeavor. ICT help banks improve the efficiency and effectiveness of services offered to customers, and enhances business processes, managerial decision making, and workgroup collaborations, which strengthens their competitive positions in rapidly changing and emerging economies. This paper considers the impacts and trends of ICTs o...

Electronic knowledge repositories represent one of the fundamental tools for knowledge management (KM) initiatives. This research examines organizational and dyadic factors that determine the effectiveness of knowledge refinement, the process of evaluating, analyzing and optimizing the knowledge object to be stored in a repository. A survey study with a matched-triad design was conducted with 3...

Predicting successful implementation of enterprise resource planning (ERP) systems is still an elusive problem. The cost of ERP implementation failures is exceedingly high in terms of quantifiable financial resources and organizational disruption. The lack of good explanatory and predictive models makes it difficult for managers to develop and plan ERP implementation projects with any assurance...

Transshipment, the sharing of inventory among parties at the same echelon level of a supply chain, can be used to reduce costs. The effectiveness of transshipment is in part determined by the configuration of the transshipment network. We introduce chain configurations in transshipment settings, where every party is linked in one connected loop. Under simplifying assumptions we show analyticall...

Many managerial decisions involve consideration of more than a single criterion. Despite the development of multicriteria decision models (MCI)M), decision support systems (DSS), and group decision support systems (GDSS), there is inadequate success in supporting multicriteria decision making. This study explores the possibility of embedding decision guidance within MCDM GDSS. We outline guidel...

Using the 419,194 customers of a mobile operator as the sample, this research investigates the effectiveness of the company’s retention strategies. It examines the effect of such strategies on extending customer life cycle. We find that the retention policies and the incremental average revenue per user (ARPU) in the retention period over the month prior are positively correlated. In addition, ...

This study assesses the influence of managerial responses to online customer reviews on product sales. We leverage a natural experiment provided by two online travel agencies. Both agents allow customers to post reviews on hotels, but only one of the travel agents allows hotel management to post managerial responses. Using a difference-in-difference approach, we find that managerial responses h...

In the current efforts to account for the failings of American education, the searchlight of attention has been turned to the quality of teaching. The implication seems to be that teaching, among all the variables that affect colleges and schools, is most susceptible to management and repair. The themes recur in state after state: career ladders, merit pay, teacher testing, job analysis, effect...

This study reported here examined how system design factors in the online environment influence the effectiveness of e-commerce application development. An alternative model for information requirement definition was proposed. A regression analysis was used to test the effect of this model on the success of e-commerce application development. Results show that reliability, efficiency and privac...