Purpose: To produce up-to-date inventories for satisfaction and Likert scales that contain commonly used scale point descriptors and their respective mean scale values and standard

Automated identification services such as RFID and self-serve checkouts that require many different technological components in order to successfully operate and be accepted in a B2C (Business-to-Customer) environment. In theory, using self-checkouts as a proxy for RFID applications, allows for an investigation of potential consumers’ acceptance of self-service technology to be determined when ...

The rationale underlying factor analysis applies to continuous and categorical variables alike; however, the models and estimation methods for continuous (i.e., interval or ratio scale) data are not appropriate for item-level data that are categorical in nature. The authors provide a targeted review and synthesis of the item factor analysis (IFA) estimation literature for ordered-categorical da...

Transaksi perbankan merupakan aktivitas yang sudah menjadi kebutuhan sehari-hari. Agen BRILink salah satu Smart Service dimiliki oleh Bank BRI. Layanan ini memanfaatkan teknologi untuk menarik pelanggan. Namun, terdapat banyak sekali layanan lain disebut sebagai pesaing sehingga diperlukan suatu strategi pelayanan agar dapat memberikan terbaik dari terbaik. Dalam membangun tersebut, BRI perlu m...

The relative importance to the particular industry of licensing has not been done enough empirically to pursue the route of the open innovation. That is why the industrial level research on open innovation is more complicated than that of company level. This paper tries to survey industrial level licensing by combining the technology regime theory with NTB(National Technology Bank) score model ...