During design phase, engineering activities typically involve large groups of people from different domains and disciplines. These differences often generate important information flows that are difficult to manage. To face these difficulties, a knowledge engineering process is necessary to structure the information and its use This article, presents a deployment of a knowledge capitalization p...

In knowledge engineering, ontology creation, and especially in knowledge-based configuration often used relations are: aggregate relations (has-parts, here called structural relations), specialization relation (is-a), and instantiation (instance-of). A combination of the later is called metaization, which denotes the use of multiple instantiation layers. Structural and specialization relations ...

In this paper we describe PADUA, a protocol designed to enable agents to debate an issue drawing arguments not from a knowledge base of facts, rules and priorities but directly from a dataset of records of instances in the domain. This is particularly suited to applications which have large, possibly noisy, datasets, for which knowledge engineering would be difficult. Direct use of data require...

E-learning is a complementary channel for learners to acquire relevant knowledge. On the basis of an example e-learning environment (STUDYBATTLES) we show how configuration-related knowledge can be transferred to end-users (e.g., sales representatives) as well as to knowledge engineers. In addition, we discuss an approach to automatically generate product domain as well as engineering learning ...

Statistical process control (SPC) theory takes a negative view of adjustment of process settings, which is termed tampering. In contrast, quality and lean programmes actively encourage operators to acts of intervention and personal agency in the improvement of production outcomes. This creates a conflict that requires operator judgement: How does one differentiate between unnecessary tampering ...

In knowledge engineering, modelling knowledge is the process of structuring knowledge before implementation. A crucial part of system development depends on the acquiring and structuring, since the quality of system’s contents is of decisive importance for making good decisions. Models are needed to assure that all the required knowledge is present. However, the current models tend to be large ...

This paper aimed at examining the role of various interactive technologies in aiding Electronic Customer Knowledge Management Systems (E-CKMS). The development of E-CKMS encounters several challenges including trust and knowledge hoarding, and comparative studies that evaluate the potential of interactive technologies are lacking. Therefore, an investigation was carried out to uncover this pote...