Web-based live-chat support services are one promising means toward improving customer service. However, such services and their success factors have been rarely studied. This study bridges this gap. It builds on justice and service marketing theories, and examines key factors that drive intentions to continue using web-based live-chat support services and to provide positive word-of-mouth. The...

Murder-suicide (M-S) is a complex phenomenon that can involve a multifaceted set of interrelated biological and social factors. M-S is also sexed and gendered in that the perpetrators are most often male and their underpinning motives and actions link to masculinities in an array of diverse ways. With the overarching goal to describe connections between men, masculinities, and M-S, 296 newspape...

Existing research on the formation of employee ethical climate perceptions focuses mainly on organization characteristics as antecedents, and although other constructs have been considered, these constructs have typically been studied in isolation. Thus, our understanding of the context in which ethical climate perceptions develop is incomplete. To address this limitation, we build upon the wor...

In four studies, the authors investigated the individual-oriented versus social-oriented nature of procedural justice effects by comparing fairness-based responses to decision-making procedures among proself versus prosocial oriented individuals. In Studies 1 through 3, we measured participants’ social value orientation and manipulated whether or not they were granted or denied voice in a decis...

Manipulations of outcome favorability and outcome fairness are frequently treated as interchangeable, and assumed to have redundant effects. Perceptions of outcome fairness and outcome favorability are similarly presumed to have common antecedents and consequences. This research tested the empirical foundation of these assumptions by conducting a meta-analytic review of the justice literature (...

Most women and men report that the division of domestic labor in their household is fair, despite women undertaking approximately seventy percent of housework. This raises questions about how fairness is evaluated within partnerships. We explore how parenthood and relationship transitions affect perceptions of housework fairness using panel data from the Household, Income and Labour Dynamics in...

Moral perceptions of harm and fairness are instrumental in guiding how an individual navigates moral challenges. Classic research documents that the gender of a target can affect how people deploy these perceptions of harm and fairness. Across multiple studies, we explore the effect of an individual's moral orientations (their considerations of harm and justice) and a target's gender on altruis...

Prior research shows that individual perceptions of victims play an integral role in the societal response to domestic violence, as well as victims’ responses to their own victimization. However, little research has specifically examined individual perceptions of domestic violence victims who remain in abusive relationships. This study begins to fill the void in the literature by examining coll...

This paper analyzes subjective evaluations of the wage distribution and preferences for redistribution using Swiss data from the International Social Survey Program. Preferences for redistribution are conceptualized and measured as the discrepancy between the perceived and the just level of wage inequality. The results suggest that there is both considerable support for equalisation of wages an...

Based on I theory, the present study investigated a model in which the Dark Triad of personality traits (Machiavellianism, narcissism, and psychopathy) influence the rated likelihood of engaging in revenge against a romantic partner. We presented participants with a hypothetical act of infidelity, hypothesizing that the Dark Triad would relate positively to factors that could impel revenge (per...