Journal:
:iranian red crescent medical journal
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ehsan zarei department of public health, shahid beheshti university of medical sciences, tehran, ir iran
abbas daneshkohan department of public health, shahid beheshti university of medical sciences, tehran, ir iran
roghayeh khabiri national institute of health research, tehran university of medical sciences, tehran, ir iran
mohammad arab department of health management and economics, tehran university of medical sciences, tehran, ir iran; department of health management and economics, tehran university of medical sciences, tehran, ir iran. tel: +98-9124199720, fax: +98-2122432036
conclusions the interaction quality and process quality were the key determinants of patient’s trust in the private hospitals of tehran. to enhance the patients' trust, quality improvement efforts should focus on service delivery aspects such as scheduling, timely and accurate doing of the service, and strengthening the interpersonal aspects of care and communication skills of doctors, nurses a...