In numerous studies, information and communications technology (ICT) has been shown to be an enabler of service innovations in human-centered service systems (HCSSs). The resulting findings, however, have not been presented in a systematic way. Therefore, we present an integrated and representative overview of the literature on ICT-enabled service innovation in HCSSs. To show the existing findi...

Decision-making is a crucial, yet challenging task in enterprise management. In many organizations, decisions are still made based on experience and intuition rather than on facts and rigorous approaches. This is often due to lack of data, unknown relationships between data and goals, conflicting goals and poorly understood risks. The success of organizations depends on fast and well-founded de...

The holy grail of service innovation is improved quality at a lower cost. West Lothian in Scotland has developed a new care model for people with dementia and the elderly based upon technologically supported independent living. Referencing ten years of participant-observation in the integrated care processes creating this model, the author presents a case study of West Lothian smart housing fro...

Service innovation is increasingly being recognized as an important strategy for firms to sustain competitive advantage. The interconnectivity and interactivity afforded through information technologies (IT) has transformed how new services are created, delivered, and experienced. With the newness of the phenomenon and the lack of understanding, information systems (IS) research examining the i...

This paper develops a comparative framework for analysing mobile service innovations in Japan and Europe between 2000 and 2006. Concepts of Information System (IS) service innovation are defined and the dynamic capabilities model together with three perspectives on context is used to discuss the fundament for the firm’s business models. We also discuss how this study lens could generate contras...

Boundary-crossing individuals, either called “boundary spanners” or “brokers”, are important for facilitating knowledge sharing between internal organizational units and between companies and their external environment. While previous literature recommends strategizing and institutionalizing the use of such boundary-crossing individuals, it gives no specific recommendations or guidelines for ho...

Open innovation has become a fruitful approach to increasing the potential of innovation in organisations. Similar to traditional innovation, an open innovation approach can be characterised in three phases; namely idea generation, idea assessment and idea implementation/diffusion. While the academic community has begun to provide initial guidance for improving the various stages of the open in...

This paper presents what I think is an innovation, the use of work system concepts as a lens for understanding IT innovation in organizations. It starts by presenting the ideas at the heart of the work system approach, the work system framework for describing an existing or proposed work system and the work system life cycle model for describing how work systems change over time. To demonstrate...

Our understanding of the e-society should incorporate the case of at-home teleworking because of its implications for the use of ubiquitous ICTs in the home environment, work relations and gender issues. Rhetoric surrounding the benefits of telework impinge on promises of increased freedom, reduced burden, and ‘flexibility’ from an employees perspective. In order to establish the validity of su...

It is well recognised that personal data have intrinsic value to B2C companies. However, there are no widely adopted means by which individuals can benefit financially from the personal data they generate. Furthermore, there is a substantial lack of empirical research on markets for online personal data. Nevertheless, prior work has shown that a Primary Personal Information Market (PPIM) is a v...