In light of the financial crisis, it has become even more critical for financial service providers to remain competitive. This paper discusses new perspectives on the problems of today’s advisory services, including the customer's dissatisfaction with personalization and individualization. Thereby we draw on research in human information behavior, particularly Wilson's model, which provides a p...

This paper explores participative Social Information Behavior in the educational domain. The goal is to capture a picture of current information practices in the Social Web. The focus is on the “places” and the scale of the Social Web in the domain, the communication dynamics and structure of communities and the specificities, quality, pragmatics and success of communication processes. The pape...

Information use intrigues information behavior researchers, though many have struggled with how to conceptualize and study this phenomenon. Some work suggests that information may have social uses, hinting that information use is more complicated than previous frameworks suggest. Therefore, we use a micro-sociological, symbolic interactionist approach to examine the use of one type of informati...

This paper considers the change in information seeking behaviour of tourists as a result of the increased use of the World Wide Web as an information resource in the context of information services provided by visitor information centres (VICs). The theoretical approach adopts a model from information systems: the model of expectation-disconfirmation effects on web customer satisfaction. The pa...

The development of mobile technology and wearable activity monitors, making it possible for people to retrieve data about their daily activities, is presenting aspects of information seeking behaviour not covered well by previous research. The main objective of this paper is to consider how the new information seeking contexts evident in the use of self-tracking extend current understandings of...

This paper considers the change in information seeking behaviour of tourists as a result of the increased use of the World Wide Web as an information resource in the context of information services provided by visitor information centres (VICs). The theoretical approach adopts the model of expectation-disconfirmation effects on web customer satisfaction. The paper proposes that visitor informat...

This is the second part of a two-part article that presents a theoretical and an empirical model of the everyday life information needs of urban teenagers. Part 2 focuses on the derivation of the empirical model and on its relationship to the theoretical model presented in Part 1. Part 2 also provides examples from the project data to support each of the components of the empirical model, which...

One of the key components of designing usable and useful collaborative information retrieval systems is to understand the needs of the users of these systems. Our research team has been exploring collaborative information behavior in a variety of organizational settings. Our research goals have been two-fold: First, to develop a conceptual understanding of collaborative information behavior and...

A metatheory is presented and diagrammed as an integrated conceptual framework for information seeking and use. It represents the symbiotic relationship between users and the technological environment. Receiving and adapting to information is achieved through each user’s biological satisficing procedures defined by group information practices, namely, noticing information, appraising it and eva...

When information practices are understood to be shaped by social context, privilege and marginalization alternately impact not only access to—but also use of— information resources. In the context of information, privilege, and community, politics of marginalization drive stigmatized groups to develop collective norms for locating, sharing, and hiding information. In this paper, we investigate ...