Banks play a very important role in the Indian financial market as they are biggest purveyors of credit and attract most savings from population. Banking is necessary for economic development all nations world because developed banking system holds key well serves barometer health country. In context, there were two phases nationalization, introduction RRBs, entry private sector banks foreign b...

In this paper, the authors compare the usability of SMS mobile banking and automated IVR telephone banking. Participants (N = 116) used SMS banking and IVR banking to find their account balance in a repeated-measures experiment. IVR banking scored higher for usability metrics: effectiveness, attitude, and quality. There was no clear difference in rank order of preference between the two channel...

Service quality is a powerful weapon which used by the marketers to differentiate their services from competitors. In this context, study investigates difference between banks in respect service dimension. SERVQUAL model has been selected measure Northern Province of Sri Lanka. Four main commercial were for study. Three hundred and fifty questionnaires issued data collection based on Convenienc...