This study sets out to explore the Critical Success Factors (CSFs) necessary for Total Quality Management (TQM) implementation in hotels. It also aims classify participating hotels into groups based on their TQM adoption by using cluster analysis. A quantitative survey method was applied. Data were collected from a sample of managers four- and five-star Jordan, 170 questionnaires distributed 10...

The object of research in this work was the tourism industry. main emphasis placed on hotel enterprises, which suffered heavy losses during knockdown period, as well post-clown period. conditions pandemic lockdown have prompted economic agents to restructure accordance with new communication and operational rules. sphere services, purpose is organization recreation, has most from quarantine, be...

This study is to identify the extent of interest and convinced top management of hotels and application levels of Total Quality Management, as well as prepare and accept the application of Total Quality Management, and indicate the top management support for the application of Total Quality Management And applying this to a sample of employees in high level management for a group of first-class...

This study aims to investigate the direct impact of green motives (GM) and business strategies (GBS) on sustainable development (SD) in hospitality sector. It explores links between GM SD. Moreover, mediating role GBS SD was tested. The research relies stakeholders’ theory, which states that organization’s success future depends satisfaction stakeholders. Data were collected from 451 top manage...

in today’s business environment, firms in pursuing the goal of efficiency, outsource many necessary, but non-core operations. the majority of pervious outsourcing studies have focused on the costs and benefits analysis, while this research work examines a behavioral approach in outsourcing decisions. this study examines the effects of perceived trust on loyalty through mediatory role of relatio...

Web 2.0 applications have been increasingly recognized as important information sources for consumers, including the domain of tourism. In the center of the travelers’ interest is the use of these applications in order to compare and choose hotels for their accommodation at various tourism destinations. It is important to investigate the issues related to the presence of the hotels on some of t...

This study investigates a growing issue for hotels and consumers: pricing across distribution channels. Research suggests that hotels should drive consumers towards direct channels with lower operating costs and away from intermediaries, yet few studies have investigated pricing practices across the direct communication channels that hotels control. The results of two surveys of over 100 Swiss ...

This article examines the effect on price of different characteristics of holiday hotels in the sun-andbeach segment, under the hedonic function perspective. Monthly prices of the majority of hotels in the five major tourist regions in the Spanish continental Mediterranean coast were gathered from May to October 1999, from the tour operator catalogues. Hedonic functions are specified as random-...

The purpose of this study was to investigate the influence job satisfaction and green motivation as mediators human resource practices sustainable performance in hotel industry. In order collect information a quantifiable manner, questionnaire issued employees Egypt’s five- four-star hotels. Perspectives 333 working at 18 hotels out forty-four located Greater Cairo were analyzed using partial l...