Considering the rapid growth of internet service in recent years, its quality plays an important role in such environment. The aim of this study is to evaluate and rank selected hotels offering electronic services (e-services) by integrated approach of Webqual and fuzzy analytic hierarchy process (FAHP). For this purpose, the validity of Webqual model has been investigated and a model has been ...

Security protocols are designed to meet particular security properties In order to analyse such protocols formally it is necessary to provide a formal de nition of the property that they are intended to provide This paper is concerned with the property of anonymity It proposes a de nition of anonymity within the CSP notation discusses the approach taken by CSP to anonymity with respect to di er...

Statistics from the Taiwan Tourism Bureau (TTB) state that travelers to Taiwan in 2006 spent an average of 44.74% of their daily spending at hotels. Thus, the quality of services and the level of operational performance at hotels is key to the rise or fall of the tourism industry. Hotels in Taiwan can be divided into two groups: general and international tourist hotel (ITH). Between 1992 and 20...

While private social dining has emerged as a new activity in the sharing economy, associated research is limited. This study aims to conceptualize tourists’ experiences by incorporating concept of experience economy with economy. Thematic analysis 29 interviews unveiled hierarchical framework, beginning personalized and leading sensory before ending emotional settings. Seven identified experien...

Purpose Taiwan’s hotel industry was adversely impacted by the COVID-19 pandemic. This study aims to examine effect of strategic choices Taiwanese international tourist hotels before and during pandemic environments. Design/methodology/approach A data envelopment analysis (DEA)-based Malmquist methodology is used in this provide a mechanism assess strategy performance. Changes productivity perfo...

Society is increasingly concerned with declining wild bee populations. Although most bees nest in the ground, considerable effort has centered on installing 'bee hotels'--also known as nest boxes or trap nests--which artificially aggregate nest sites of above ground nesting bees. Campaigns to 'save the bees' often promote these devices despite the absence of data indicating they have a positive...

By Pongsak Hoontrakul Sasin of Chulalongkorn University, Bangkok, Thailand and Sunil Sahadev Indian Institute of Management, Kozhikode, India & Sasin of Chulalongkorn University, Bangkok, Thailand First Draft : June 2004 Current Draft : December 15, 2005 ABSTRACT The information and communication technologies are revolutionizing the hospitality sector over the years. This study looks at the pro...