This article examines the relationship between trust in government and support for local governmental services. It is hypothesized that trust in government will predict support for local government services, but that trust will differentially predict support across policy areas. The results demonstrate that trust predicts support for human services and infrastructure but is not related to suppo...

In recent years, life event approach has been widely used by governments all over the world for designing and providing web services to citizens through their e-government portals. Despite the wide usage of this approach, there is still a challenge of how to use this approach to design e-government portals in order to automatically provide personalised services to citizens. We propose a concept...

Purpose – E-government implementation evolves through different stages of maturity, enforcing changes in strategies at each level. The transitions of service maturity phases pose continuous challenges to service providers in assessing the e-service quality of web-based services used in government. This study is conducted to propose a multi item scale for assessing the e-service quality of gover...

The paper describes an approach to semantic interoperability of eGovernment services applied within the 027020 FP6 IST Access-eGov project. The goal of the project was to improve accessibility and connectivity of governmental services for citizens and businesses by means of creating integrated scenarios and providing guidance to users while following this scenario. The scenario helps the user t...

In this paper, we analyse payment procedures for their suitability for electronic government. We provide an overview of the payment procedures currently available on the market, compare the situation in electronic government with the situation in electronic commerce and analyze what we can transfer. Based on functional requirements we propose a scheme that allows public agencies to examine the ...

This paper discusses the application of the crossmedia concept to government services. We present some advantages of this approach, as well as the challenges to using this new interaction paradigm. A framework is proposed to provide a technological foundation that assists the development of crossmedia governmental applications and maintains the consistency expected in government services.

This study attempts to analyze the impact of demography and service quality on the adoption and diffusion of eGovernment services in the context of India. The objective of this paper is to study the users' perception about e-Government services and investigate the key variables that are most salient to the Indian populace. At the completion of this study, a research model that would help to und...

the current research aims to identify and prioritize the factors affecting public trust in government agencies in tehran. for this purpose, 39 variables that affect public trust were extracted by reviewing the literature of the context, then, they were used for preparing the questionnaire. research methods are descriptive, exploratory, applied and fieldwork. validity and reliability of the ques...

Many developing countries are in the initial stages of implementing electronic government to improve public sector services and deliver them in an effective and efficient manner. Some cities of the Kingdom of Saudi Arabia are focusing on public sector transformation efforts to increase accessibility and availability of their services and to enhance services in civil administration. Madinah City...

Australian government agencies have a natural desire to provide migrants a wide range of opportunities. Consequently, government online services should be equally available to migrants with a non-English speaking background (NESB). Despite the commendable efforts of governments and local agencies in Australia to provide such services, in reality, many NESB communities are not taking advantage o...