نتایج جستجو برای: government model based on customer relationship management it is surveyed with modular factors

تعداد نتایج: 15287732  

پایان نامه :وزارت علوم، تحقیقات و فناوری - دانشگاه شهید مدنی آذربایجان - دانشکده ادبیات و علوم انسانی 1392

when we return to the concept of poetry and the age-old discussion about the uselessness or the usefulness of the poets to the private and public state of human beings, originating from plato and aristotles views about poets respectively, there emerges the question of the role of poetry in human beings lives. in the same manner, with the advance of technology and the daily progress and improvem...

2012
Vijaya Lakshmi P. Sudhakar A. Pethalakshmi M. J. Cafarella D. Downey A. M. Popescu

Customer relationship management (CRM) has become a strategic initiative aimed at getting, growing, and retaining the right customers. A great amount of numeric data and even more soft information are available about customers. In this paper we analyze the relative importance of factors and the priority of the schemes by constructing the CRM hierarchy model for Small and Medium Enterprises. Und...

The purpose of this study is the feasibility of customer relationship management implementation from employees and managers' perspective of Melli bank in Esfahan city by using structural equation modeling (SEM). This study is applicable in terms of purpose and descriptive –survey in terms of method. The sample population of this study was employees and managers of Melli bank in Esfahan city in ...

پایان نامه :وزارت علوم، تحقیقات و فناوری - دانشگاه علامه طباطبایی 1390

over the past decades a number of approaches have been applied for forecasting mortality. in 1992, a new method for long-run forecast of the level and age pattern of mortality was published by lee and carter. this method was welcomed by many authors so it was extended through a wider class of generalized, parametric and nonlinear model. this model represents one of the most influential recent d...

Journal: :international journal of industrial engineering and productional research- 0
peyman akhavan reza hosnavi sanjaghi mohammad

this paper is to develop a knowledge management (km) model in some iranian academic research centers (arc) based on km critical success factors. general km critical success factors (csf) were identified through literature review. then the research procedure led to the identification of km critical success factors in iranian arcs including 16 different factors. it was done through first stage su...

Journal: :مدیریت فرهنگ سازمانی 0
سامان رحمانی نوروزآباد کارشناس ارشد مدیریت بازرگانی (مالی)، عضو باشگاه پژوهشگران جوان و نخبگان دانشگاه آزاد اسلامی، واحد سنندج مجتبی رستمی نوروزآباد کارشناس ارشد مدیریت بازرگانی (مالی)، عضو باشگاه پژوهشگران جوان و نخبگان دانشگاه آزاد اسلامی، واحد سنندج

the aim of this study is to survey the relationship between total quality management and customer satisfaction. in this field research, we have used the standard questionnaire of fuentes et at (2004). the city of sanandaj is the statistical study of manufacturing companies and the statistical society, 135 managers and employees of the centers were randomly selected. in order to examining the re...

2008
Seyed Mahdi Homayouni Tang Sai Hong

Customers were introduced as one of the brilliant resources of knowledge for the companies and enterprises. This paper proposes to integrate the agent-mediated knowledge management and the customer knowledge management systems. This is to provide a framework to acquire the cryptic knowledge from and related to the customers and provides required knowledge for them. The abilities of agents in kn...

پایان نامه :وزارت علوم، تحقیقات و فناوری - دانشگاه علامه طباطبایی 1390

abstract u.s. attack to afghanistan after 9/11 provided opportunities for us who tried to become the dominant power after collapse of ussr and bipolar world. thinkers like fukuyama believed american liberal democrats thought would be universally accepted without resistances. liberal democracy is the best and final model of governance; in this regard, united state has moral responsibilities for...

پایان نامه :وزارت علوم، تحقیقات و فناوری - دانشگاه سیستان و بلوچستان - دانشکده مهندسی عمران 1391

in this study, scour of mashkid bridge pier located in mashkid river of saravan county has been studied and to measure the scour rate, the numerical model hec-ras 4.0 has been used. upon selection of mashkid river as the case study and whereas the studied zone is important with respect to the climatic conditions and showery monsoon raining and flowing the great and destructive floodwaters, ther...

Journal: :مدیریت فناوری اطلاعات 0
نرگس رضائی ملک کارشناس ارشد مدیریت فناوری اطلاعات، دانشگاه آزاد اسلامی، واحد الکترونیکی تهران، ایران رضا رادفر دانشیار دانشگاه آزاد اسلامی، واحد علوم تحقیقات تهران، ایران

in recent decade, with increasing competition, attracting and retaining customers are known as the most valuable competitive tool for many organizations. customers have a key role in success of businesses, so the managing of customers' relationship is one of organization priorities. although some organizations have customer relationship management, they are not able to absorb customer sati...

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