Research on Critical Success Factors (CSFs) for ERP (Enterprise Resource Planning) implementations has paid so far little attention to (1) ERP programs and challenges stemming from interdependent, related projects, and (2) intergroup relations, which are particularly evident in these implementations. We approach this gap and identify CSFs through a single, interpretive, post-merger case study o...

This article analyses and tests a novel framework for the evaluation of an ERP project. The framework incorporates specific performance measures, which are linked to a previously developed model, (the ‘six-imperatives’ framework) and are relevant to ERP implementation Two case studies illustrate the use of the framework in two Greek companies aiming to measure, in practical terms, the impact of...

Enterprise Resource Planning (ERP) could provide significant improvement in efficiency across the company, but only when implemented correctly. Otherwise, ERP system could be a curse and drag the whole enterprise into spiralling inefficiency. Plan for an ERP system and their implementations require an integrated approach to meet the requirements of areas such as engineering, finance, operations...

As pre-packaged multi-module software solutions. Enterprise Resource Planning (ERP) systems do not necessarily satisfy by default the needs of the entities where they are deployed, and require customization and sometimes additional development in order to satisfy the end-users' requirements. Due to several reasons, many ERP implementation projects are geared towards failure, out-of-budget deplo...

More than two decades of research on information technology (IT) value still leaves the issue of IT value in an organization a less understood concept. The issue of IT value is particularly important in case of systems such as Enterprise Resource Planning (ERP) because these systems involve significant financial investments. Evidence from the current literature indicates that a high number of E...

Purpose – The purpose of this paper is to discuss the mechanisms inducing a user organization to conform with enterprise resource planning (ERP)-embedded organizational logics and accompanying implementation procedures. Design/methodology/approach – Based around the notion of technical isomorphism, the authors describe and analyze how ERP-embedded mechanisms work out in a Dutch utility company....

For most companies, it is a reality to face uncertainties when conducting complex projects focused on the implementation of Information Systems (IS) and, as a consequence, costbenefit evaluation of this kind of projects has become a difficult task. In this context, Real Options Theory (ROT) has proved to be a viable alternative to provide methods to evaluate complex projects, not only in Inform...

When a firm decides to implement ERP softwares, the resulting consequences can pervade all levels, including organization, process, control and available information. Therefore, the first decision to be made is which ERP solution must be adopted from a wide range of offers and vendors. To this end, this paper describes a methodology based on multi-criteria factors that directly affects the proc...

Enterprise Resource Planning (ERP) systems are complex software systems which are expensive and risky to implement. Yet many organisations still struggle to produce strong business cases and the post implementation of ERP and the benefits that accrue to organisations is under studied. While ERP systems were designed to replace most business applications with one centralized system, organisation...

Enterprise resource planning (ERP) maintenance and upgrade activities are receiving much attention in ERP-using organizations. Annual maintenance costs approximate 25% of initial ERP implementation costs, and upgrade costs as much as 25-33% of the initial ERP implementation. Still, the area of ERP maintenance and upgrade is relatively new and understudied as compared to ERP implementation issue...