BACKGROUND Post bureaucracy is increasingly shaping how health care professionals work. Within hospital settings, post bureaucracy is frequently connected to loss of professional autonomy and protocol-based care. However, this development also affects relationships between care providers and care receivers. QUESTION To explore experiences of post bureaucratic hospital reforms and their impact...

Racially representative bureaucracy theory suggests that black and Latino clients of street-level bureaucracies will uniformly experience the benefits of a racially diverse staff within these institutions and perceive it as working to their advantage. Conversely, street-level bureaucracy theory suggests that racial minorities working within these organizations are under massive constraints that...

Bureaucratic institutions not only provide mechanisms to coordinate work activities in the public sector, but also serve to enforce the democratic values of equality and impartiality. This paper explores how recent approaches to e-government neglect these important dimensions of bureaucracy and proposes an alternative approach to e-government. This paper sets the wider new public management ref...

INTRODUCTION In 1995, in a small city in northeastern Argentina, a local magnate who owned some gas stations, a transportation company, and several other businesses supported a fellow Radical Party member in the contest for mayor. But once in office the magnate’s protégé proved too independent. In the next mayoral race, in 1999, the magnate threw his support behind a competitor. Despite the may...

Purpose – The purpose of this paper is to examine the theory of a control revolution in nineteenth century England, and its social and technological implications for the information society. It takes up where most historical interpretations of the industrial revolution end, and before most analyses of the digital era begin. The work focuses on three distinct types of technological advance – in ...