This paper presents a research work investigating the level of maturity of New Service Development (NSD) processes of manufacturing companies for the development of product services. A preliminary Maturity Model to assess the maturity level of companies in NSD is proposed. Three case studies have been carried out, and companies were involved hands-on in a workshop to discuss ongoing projects an...

BACKGROUND Persistent fatigue among employees, burnout, and chronic fatigue syndrome (CFS) are three fatigue conditions that share some characteristics in theory. However, these conditions have not been compared in empirical research, despite conceptual similarities. METHODS This cross sectional study aimed to investigate relations between persistent fatigue, burnout, and CFS by describing th...

This study intended to assess the utilization of information technology services by employees in public sector through taking Geita District Council, Tanzania as a case study. The study aimed at examining the utilization of IT services as a tool to generate efficiency of work in order to find out IT services utilized by employees in the organization; it also investigates the role of IT sectors ...

This study took the service provider’s perspective to investigate the connections among customers’ positive and negative mood states and employees’ mood, emotional labor perception, and service performance. It also examined the impact of self-monitoring and social support on these connections. We used questionnaires to survey 314 customer contact employees. We found that customer mood did affec...

Testing is a critical component of a mature software development process. It is one of the most challenging and costly process activities, and in its fullest definition provides strong support for the production of quality software. In spite of its vital role in software development, existing maturity models have not adequately addressed testing issues nor has the nature of a mature testing pro...

Nowadays there are more than thirty maturity models in different knowledge areas. Maturity model is an area of interest that contributes organizations to find out where they are in a specific knowledge area and how to improve it. As Information Resource Management (IRM) is the concept that information is a major corporate resource and must be managed using the same basic principles used to mana...

Supply chain maturity models attempt to disseminate best practices in supply chain management (SCM). One basic idea behind these models is that increased maturity will lead to improved supply chain performance, which in turn will lead to improved financial performance. There is, however, little empirical evidence about the relationship between supply chain (SC) maturity and financial performanc...

CMMI and ISO/IEC 15504 are two main models for software process assessment and improvement. Both models have staged and continuous representations but these are different. Continuous representations of the models propose the different sets of processes (process areas). The differences of staged representations are even more essential. CMMI staged representation is based on the ideas of a classi...

Since the 2000s, Business Process Management (BPM) has evolved into a comprehensively studied discipline that goes beyond the boundaries of particular business processes. By also affecting enterprise-wide capabilities (such as an organisational culture and structure that support a processoriented way of working), BPM can now correctly be called Business Process Orientation (BPO). Meanwhile, var...