Many inter-organizational systems are increasingly using electronic data interchange (EDI) to support the strategic supply chain by way of delivering and processing business documents. In a vendor–customer relationship, EDI can provide many benefits to both organizations; one such benefit is improved customer service. This study examines the impact of EDI on customer service, when the vendor an...

We present an economic model that enables the study of incentives for business-to-business (B2B) e-procurement systems investments which permit inventory coordination and improved operational control. We focus on the information technology (IT) adoption behavior of firms in the presence of transaction costs, agency costs and information uncertainty. We conclude that it is appropriate to rethink...

Credit and debit cards have become a prominent form of payment throughout the world. The interchange fees associated with these payment instruments have, in some instances, seen considerable change in recent years. In some countries, interchange fees have experienced sharp movements following a period of relative stability. In other countries, they have remained relatively steady, but significa...

What EDI needs is a good semantics, that is, a workable formal theory of what EDI messages mean. As is widely recognized, the point applies to electronic commerce and to communications by artificial agents in general. Some progress has been made in this direction, but very much work remains to be done. In this paper we introduce and discuss the spanning hypothesis for agent (EDI, electronic com...

It is a well-known problem that small and medium size enterprises (SMEs) have difficulty to participate in electronic commerce. In particular, the SME participation in business-to-business electronic commerce is seriously lagging behind compared to the very active participation of large companies. We discuss several barriers that could explain why SMEs have problems to participate in electronic...

Supply chain management (SCM) is concerned with the relationship between a company and its suppliers and customers. It is characterized by interorganizational coordination: companies working jointly with their customers and suppliers to integrate activities along the supply chain to effectively supply product to customers. More developed SCM is indicated by systematic integration, i.e. standard...

In concordance with the emergence of technologies that allow more flexible interconnections, we propose to divide Interorganizational Information Systems (IOSs) adoption into two decision processes: electronic data exchange adoption and technological choices. These are sequentially and (in extreme cases) simultaneously related, albeit distinct, since an electronic data exchange decision rarely ...