New Public Management (NPM) is based on the idea that public sector organisations can be made more effective by adopting management perspectives and methods more similar to those used in the private sector, but the economic and managerial rationality of NPM often conflicts with practitioner rationality, causing challenges in the implementation of NPM. Action research could be relevant for study...

background: nowadays hospitals have to cope with global changes. they are thus forced to be equipped with learning and learning hospitals. this research was performed to design a model for establishing learning organization in iranian public hospitals. methods: this qualitative, comparative, cross-sectional study was conducted in 2009-2010. first, available models of learning organization in ge...

The origins The use of quality management tools and systems, for a long time confined to the private sector, has since the early 1990s started to pervade the public sector in Europe as part of its strive for modernisation, better public management, increased performance and a stronger “customer” focus. In the course of the last decade, various quality management tools and systems started to be ...

Maintaining and improving high quality supply in Europe is fundamental to keeping Europe's leading position as a destination in world tourism, to meeting the challenges of competitors and to increasing its market share. The paper presents the results of eight best practice case studies of di!erent destinations in four European countries, which were part of a study, assigned by the European Comm...

occupational health and safety systems have a unique role in sustainable development of hazardous industries. the aim of this research is investigating and assessing of h3se performance excellence systems. to achieve mentioned goal by qualitative approach and multi grounded theory tools h3se excellence model was described. mentioned tools contain two qualitative research methods (meta synthesis...