Information Technology Governance and Service Management (ITGSM) is one of the priorities in organizations. In order to achieve it, it must be set the right policies for Information Technology (IT) Service and Processes Management (ITSM). One of the final objectives of any ITSM policy must be to guarantee an adequate quality of ITSM. In this sense, the use of action frameworks, e.g. Information...

The quality of health services is essentially required to achieve the optimal status through community-based policies by prioritizing prevention and promotion at primary healthcare level. However, deficient has been a complicated problem in public sector that must be solved immediately. Practically, there are four aspects management, including infrastructure, core, Community Health Centres (CHS...

Positioning the organization in the strategic environment of its industry is one of the first and most important phases of the organizational strategic planning and in today knowledge-based economy has its importance been duplicated for higher education institutes as the centers of education, knowledge creation and knowledge worker training. Up to now, various models with diverse approaches hav...

Experiences from several European projects which are focusing on issues like serious gaming (project PRIME), e-learning activities (project SMART-UP), and assessment methods (project COIN) serve as case studies to learn more about the integration of these methods to better support skill assessment and development. The purpose of this paper is to present an integrated concept supporting skill de...