A typology of trust concepts would enable researchers to compare results and communicate results more clearly. The typology would be especially valuable if the types of trust are shown to relate to each other. This paper justifies such an interdisciplinary typology and relates the trust constructs to e-commerce actions. It defines both conceptual level and operational level trust constructs. Th...

Currently, China’s e-commerce market is growing at an unprecedented pace, however, it is faced with many challenges, among which the trust fraud problem is the biggest issue. In this article, we use Taobao as an example and conduct a thorough investigation of the trust fraud phenomenon in China’s e-commerce market. We present the development history of trust fraud, summarize its unique characte...

Recommender systems have evolved during the last few years into useful online tools for assisting the daily e-commerce activities. The majority of recommender systems predict user preferences relating users with similar taste. Prior research has shown that trust networks improve the performance of recommender systems, predominantly using algorithms devised by individual researchers. In this wor...

Online market exchanges are usually characterized by uncertainty and risks. Establishing trust and providing trust-building mechanisms are thus crucial for marketplace providers to reduce uncertainty and risks of online transactions. Business models that focus on consumer-to-consumer (C2C) transactions are growing and prospering. For these business models, establishing trust between consumers i...

....................................................................................... III CHAPTER1: INTRODUCTION TO THE PROBLEM OF TRUST AND RISK IN E-SERVICES......................................................................... 1 1.1 BACKGROUND ............................................................................................... 1 1.2 RESEARCH PROBLEMS AND OBJECTIVES .............

Electronic Business (e-Business) is revolutionizing the way of communication between internal and external stakeholders in an organization. E-business can lead to competitive advantage and at the same time, increase profitability. There are several factors resulting on the success of e-business. One of the most important factors is trust. Acquiring customers’ trust depends on many things that a...

E-government project utilization depends on users’ adoption of the system, where trust is a crucial factor in forcing the intentions to use such systems. This research utilized 105 usable responses from citizens who used and explored e-government services. It was hypothesized that trust in e-government and trust in the Internet, along with perceived risk, will significantly influence trust in E...

The e-marketplace, or broker-managed online market, is one of today’s most profitable e-business models. In these marketplaces, buyers routinely engage with businesses and individual sellers with whom they have had little or no prior interaction, making trust one of the most important issues in the e-marketplaces. Therefore, a clear understanding of the trust building process in the e-marketpla...

Trust building for consumers has been a main stream of research in e-commerce. However, little research pays attention to how consumers treat the revealed information about warranty, privacy statement, assurance, and related statements. Although this information is provided in real-world settings, their effectiveness has not been fully understood. This study attempts to look into this issue by ...

With an increasing number of technologies supporting transactions over distance and replacing traditional forms of interaction, designing for trust has become a core concern for researchers in both HCI and CMC. While much research focuses on increasing trust in mediated interactions, this paper takes a systemic view to identify the factors that support trustworthy behavior. In a second step, we...