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Shopping online has emerged as one of the most popular Internet applications, providing a plethora of purchasing opportunities for consumers and sales challenges for retailers. The aim of this paper is to shed further light on the past and present status of the e-consumer phenomenon, by looking into online shopping behaviour and by examining the major reasons for being motivated or being de-mot...

The rapid popularity of mobile devices especially smart phones has changed human life style greatly. In this paper, we examine the consumer behaviors on several e-commerce platforms based on a large-scale dataset of mobile internet access records for about 3.5 months from a major telecom operator in China, which covers 126,388 users from Shanghai. We provide a preliminary study on users’ daily ...

We investigate how electronic commerce (EC) retailers, or e-tailers, manage transaction costs and generate customer value. We integrate information systems and marketing theories in a framework for transaction cost management based on four contingency factors: channel, customer, product and shopping occasion characteristics. We build the framework using archival case studies and validate it wit...

This study develops a conceptual model for understanding the information system quality of relationship quality and loyalty in the e-service context of shopping, and a conceptual model is also introduced. This study tries to conceptualize a model based on the mediator of relationship quality that is applied to understand loyalty in e-shopping websites. In the proposed model, loyalty is influenc...

In this paper we propose a research agenda for studying the impact of query suggestion features on cognitive load and customer satisfaction during online shopping in e-commerce websites. Despite the popular use of query suggestion features in search engines and large e-commerce websites such as Amazon.com and eBay, there is little research in this area. Based on a review on prior literature in ...

Nowadays most commercial e-shops do not offer any shop assistance or just in a very poor manner. But an e-customer expects guidance and advertising as he or she is used from traditional shops. In this paper we present an approach how personal shopping feeling and individual advertising can be integrated into a shop of the new economy. We show how customer behavior can be described in the prefer...

Compared to offline shopping, the online shopping experience may be viewed as lacking human warmth and sociability as it is more impersonal, anonymous, automated and generally devoid of face-toface interactions. Thus, understanding how to create customer loyalty in online environments (e-Loyalty) is a complex process. In this paper a model for e-Loyalty is proposed and used to examine how varie...

To facilitate equal access to online shopping for all users, the present study examined if agerelated differences in E-mall navigation exist as a function of web presentation media and web structure. 14 older adults and 14 college students participated in an experiment where E-mall shopping navigation was evaluated in terms of the number of pages repeated visited, and retention accuracy. Two ex...