Businesses face significant obstacles in interacting with public administrations across Europe. On the other hand there is recently a clear trend of governments to deliver electronic services (“e-government”) through integrated, customer -oriented mechanisms (“one-stop government”). However, related efforts both within and outside the European Union – are nationally focused and do not address t...

Information and communication technology is progressively evolving around the world. Organizations and providers of online services, have to keep up with technological advancements when providing services and meet the redoubling expectations of its customers. At a global level there is wider adoption of e-government, a term coined in the recent past to describe the methodology that implements t...

ICT Infrastructure is a key ingredient for efficient Information and Communication Technology. Information and Communication Technology plays an important role in rapid development and good governance. E-Government means the use of ICT tools and technology to provide e-services with the help of ICT infrastructure including hardware, software, network and communication channels. This study has b...

As online tourists are becoming more price sensitive, less brand loyal and more sophisticated, eCustomer Relationship Management (CRM) becomes a strategic necessity for attracting and increasing guests’ patronage. Despite the vital role of eCRM for e-commerce success, its deployment frequently fails or it does not always deliver the expected results. The latter has boosted research, but studies...

According to the theory of efficient markets, prices of individual securities reflect all information available to the capital market. Therefore, new information such as ad hoc disclosures should be priced into stock quotations very quickly. If such significant price effects and enough effect delays can be observed, investors should be informed about relevant market events very quickly. Therefo...

Government ‘e-service’ as a subfield of the e-government domain has been gaining attention to practitioners and academicians alike due to the growing use of information and communication technologies at the individual, organizational, and societal levels. This paper conducts a thorough literature review to examine the e-service research trends during the period between 2005 and 2009 mostly in t...

The issue of assessing customer perceptions of e-service quality performance and its impact on eloyalty, has emerged as an area of strategic importance for e-marketers and Website managers. This paper proposes a conceptual framework of the key determinants a manager must consider to develop e-loyalty in business-to-consumer e-commerce. It is argued that the quality of a Website can contribute t...

Service quality is the highest requirement by users, especially for the service in electronic government. During the past decades, it has become a major area of academic investigation. Considering this issue, there are a lot of researches that evaluated the dimensions and e-service contexts. This study also identified the dimensions of service quality, but focuses on a new concept and provides ...

Modelling life events is a task of a crucial importance and a first necessary step towards supporting resolution of a particular life event on the active e-government portal. The use of reference models as templates for building life-event models promises savings in time and costs of the modelling process. At the same time, using reference models can increase the quality and accuracy of the est...

Municipal councils worldwide are recognizing the need and value of the Internet to deliver information and services. The move to e-Government in Australia and across the world has been prompted by factors such as government reform and the need to reduce cost, and to improve the efficiency and effectiveness of service delivery. Only recently, however, have there been more significant moves towar...