The purpose of this study is to examine the relationship between local government services and the overall satisfaction of users with the e–recruitment website (e–job website) in Taiwan. A two–dimensional mean value matrix (TDMVM) technique was used to explore the identification, classification, and application of website service quality. The results show that the asymmetrical relationship betw...

the supplier selection is a multi-criteria decision making which consist both qualities and quantities metrics. a lot of investigations have been published in the supplier selection area and, most of the proposed models focused on manufacturing environments and a few papers have been allocated for service industries. proposed system utilizes new method that transfer the house of quality (hoq) a...

background following the implementation of family physician plan in rural areas, the quantity of provided services has been increased, but what leads on the next topic is the improvement in expected quality of service, as well. the present study aims at determining the gap between patients’ expectation and perception from the quality of services provided by family physicians during the spring a...

the current internet inherently has a degree of survivability due to the connection less ip protocol. dynamic routing protocols are designed to react to faults by changing routes when routers learn about topology changes via routing information updates (e.g., link status advertisements). loss of quality of service (qos) has not been an issue because current internet traffic is the best-effort. ...

In the current digital era, service quality has developed into e-service (E-SERVQUAL) which contributes passively and actively to services through electronic media facilitate delivery consumers. Bukit Vista Hospitality is a hospitality villa management company that utilizes conventional online support its consumers be able provide competitive advantage in market. The study used quantitative met...

Convenience has become an important indicator of e-commerce systems success. Based on the information systems management and marketing literature, this study explores how customer convenience in using functions and services affects e-commerce systems success. It proposes and analyzes a re-specified ecommerce system model based on the updated DeLone and McLean Information Systems Success Model w...

conclusions by studying the gap between perceptions and expectations of students from counseling services, we can provide the base for developing appropriate programs for the improvement of counseling services. results the result of this study showed that there were some differences between students’ perceptions and their expectations of counseling services quality (z = -12.91; p < 0.0001). the...