Abstract Organisations are involved in various types of negotiation. As digitalisation advances, such business negotiations to a large extent electronic negotiations. Consequently, dedicated training for is important mastering negotiation skills. We designed gamified system used e-negotiation increase participants’ motivation, engagement, use the system’s support features and improve their deci...

E-Commerce describes the revolution that is currently transforming the way business is conducted, through the use of information technology, and in particular the World Wide Web. Brokering and negotiation are fundamental stages of e-Commerce. The last few years, there has been an increasing interest for the automation of these two stages. This is partially achieved by the use of software agents...

An evolving approach to conduct business transactions over B2B electronic marketplaces is to temporarily connect the ERP systems of the involved business partners. For this type of B2B integration, standardized processes, interfaces and business documents as provided by, e.g., RosettaNet or the NES Consortium constitute an indispensable requirement. However, the respective standards have signif...

Automated negotiation systems with self interested agents are becoming increas ingly important One reason for this is the technology push of a growing standardized communication infrastructure Internet WWW NII EDI KQML FIPA Concor dia Voyager Odyssey Telescript Java etc over which separately designed agents belonging to di erent organizations can interact in an open environment in real time and...

The phenomenal growth of Internet-based information services and infrastructure in the recent years has provided a new technological basis for enabling and expanding the electronic execution of commercial transactions both on a business-to-business (B2B) and on a business-to-consumer (B2C) level. Electronic Marketplaces have increasingly played the role of an aggregator that merges potentially ...

A significant share of classroom interaction occurs between teachers and language learners. Therefore, the individual characteristics of teachers could play facilitative or impeding roles thus encouraging or discouraging learners from getting engaged in interaction and meaning negotiation attempts when interacting with their teachers. Surprisingly however, this area has attracted scant attentio...

B2C e-commerce is becoming more widespread as more people come to recognize its convenience and its ability to rapidly respond to requests and as more products and services become available. However, many electronic marketplaces, especially in the business-to-consumer, are in essence some kind of search engine where buyers look for the best product in a database of products offered by sellers. ...

Recent advances in software engineering, business process management and computational intelligence resulted in methods and techniques for developing advanced e-commerce applications as well as supporting automating e-commerce business processes. Despite this fact, up to now, the most successful e-commerce systems are still based on humans to make the most important decisions in various activit...

In online, dynamic environments, the service requested by consumers may not be readily served by the producers. This requires the consumers and producers to negotiate on the content of the service. To automate this process, agents play a key role in e-commerce. As far as the agents’ negotiation strategies are concerned, understanding and reasoning on their users’ preferences are important to ge...

The rapid growth in computer and communication technologies has vastly expanded the potential scope and impact of computer systems designed to improve negotiation process and outcomes. Negotiation Support Systems (NSS) are evolving in a number of innovative directions. In this review article, we explore several related questions: (1) What is an NSS? (2) How have NSS evolved in the past? (3) Wha...