Abstract The poster presents the major results of a survey conducted in several German cities to asses preferences citizens have towards aspects of One-Stop Government. One Stop Government has a lot in common with the concept of collaborative CRM. Aspects that play an important role for its success are: channel adoption and assignment , collaborative data usage and privacy, cost reduction poten...

The development of multi-synchronous decision support systems to facilitate collaboration between diverse users is an emerging field in emergency management. Traditionally, information management for emergency response has been a centralised effort. However, modern devices such as smartphones provide new methods for gaining real-time information about a disaster from users in the field. In this...