The current popularity of Six Sigma has highlighted the importance of variation reduction in production and service delivery process. In fact, the capability of a company in meeting customers’ quality requirements is primarily determined by the existing variation in their processes. Reducing process variation should be among the top priority for companies pursuing continuous improvement or Six ...

Motorola (1980) introduced the concept of six sigma as a quality philosophy and a management strategy, which when adopted in a system of organization will reduce wastages and increase the profit to the management results in enhancing the satisfaction of the customer. If this concept of Six Sigma is adopted in an organization it can results in 3.4 or lower number of defects per million opportuni...

The Six Sigma Training and Certification Levels are organized into a hierarchy of individuals (named according to martial arts convention). As this process is deeply rooted in teamwork, it is important for each certified Six Sigma Professional to know his or her role and responsibilities within an organization. Lower level individuals will report to higher level individuals with problems, and h...

Industrial, manufacturing and service organizations are interested in improving their products and processes by decreasing the variation, because the competitive environment leaves little room for error. Variation is the enemy of quality which is defined and evaluated by the customers. We must deliver products and services at the ideal targets demanded by the customers. The traditional evaluati...

Organizations are increasingly implementing process-improvement techniques like Six Sigma, total quality management, lean, and business process re-engineering to improve organizational performance. These techniques are part of a process management system that includes the organizational infrastructure to support the improvement techniques. The knowledge-based view of a firm argues that organiza...

The purpose of this paper is to promote a case study on a professional manufacturer of sewing machine was studied in central Taiwan. The research will construct a process capability analysis chart (PCAC) to evaluate process capability for a multi-process produce based on Cpk. The PCAC method improvement a technique of Six Sigma was introduced in this research which has three phases. The first p...

Purpose – To provide a sound discussion on the Six Sigma methodology and see how it fits in with other quality initiatives. Design/methodology/approach – A conceptual paper that takes at in-depth look at the origins, pros and cons of Six Sigma and how it relates to some of the other quality initiatives in industry. Findings – The immediate goal of Six Sigma is defect reduction. Reduced defects ...

Background Approximately 1% to 2% of hospitalized patients get discharged or leave from the hospital against medical advice and up to 26% in some centers. They have higher readmission rate and risk of complications than patients who receive complete care. In this study we aimed to determine the rate of leave against medical advice (...

multivariate process capability indices (mpci) show how well a manufacturing process can meet specifica-tion limits when quality characteristics enclose a relative correlation. process capability is an important and commonly used metric for assessing and improving the quality of a production process. when quality charac-teristics of a product are correlated then an attractive comes close to mpc...

To fit the ever-changing business context, developing large scale networked and collaborative strategies involve increasing both enterprise and information system agility and interoperability. At the same time, lean and six sigma theories have also been used in industries to improve the industrial process itself so that profitability, quality and reputation are increased. In order to achieve th...