this research offers a comprehensive model to investigate the relationships between services quality, hedonic affect, perceived value and behavioral intentions. the purpose of this study is to build a broader understanding of the determinants of customer satisfaction and behavioral intentions throughout the restaurant services by incorporating the perceptions of hedonic affect in service delive...

this paper discusses the multi-depot vehicle routing problem of heterogeneous fleet of vehicles with time windows for perishable commodities. the objective of the problem is to minimize the total time required for servicing all customers that is equivalent to the total cost. commodities are delivered to the customers with defined time windows by a fleet of heterogeneous vehicles, which have lim...

In this paper, a customer incentive scheme is proposed for retailers to build an effective demand response program over the peak demand period to minimize the financial risk. Firstly, an objective function is formulated based on the market operation and an optimal incentive price is derived from this objective function. Secondly, the incentive price is employed as a part of an incentive scheme ...

A polling model with n stations and switchover times is considered. The customers are of n different types, arrive to the system according to the Poisson distribution in batches of random size, and if they find the server unavailable, they start to make retrials until succeed to find a position for service. Each batch may contain customers of different types while the numbers of customers belon...

the purpose of this study was to investigate female customers' satisfaction in private and state bodybuilding clubs of tehran with a descriptive method. the sample of this study consisted of the customers of private and state bodybuilding clubs in tehran who had at least 6 months of sport participation. based on systematic sampling, 5 regions of tehran were selected. then, 25 private and 2...

We study a problem faced by a major beverage producer. The company produces and distributes several brands to various customers from its regional distributors. For some of these brands, most customers do not have enough demand to justify full pallet shipments. Therefore, the company decided to design a number of mixed or “rainbow” pallets so that its customers can order these unpopular brands w...