Purpose: The purpose of the study is to identify customers’ approach attempts build lasting ties with them undertaken by various companies in different markets. Design/Methodology/Approach: research method was a diagnostic survey use tool – questionnaire. questionnaire distributed agency. application target-amount selection procedure assumed. structure sample, terms significant features, same a...

Nowadays, the dynamic market, where customer loyalty is created and maintained, far more complex than it was in last couple of years. The market surrounding becomes as well so that good old marketing techniques are no longer effective. It underlines need for implementing new digital methods. Building requires from organizations to create value their own products services, order show they intere...

Comparing with the traditional store, the online store can keep the track of customers’ purchasing records and personal information. By analyzing these customers’ records, online store can have a better understanding of their customers’ profile and purchasing behavior. In this paper, we define a standard product loyalty status, or SPLS, using customers’purchasing records to evaluate each custom...

E-health innovations support empowered customers. It offers the ability for customers to have greater control and ready access applications of health information, clinical information, and social interaction between interested groups. However, providing empowerment in any state of interaction levels to customers (patients) in a healthcare organization is challenging tasks. Customers are empower...

Currently, acquisition of resources in banks is subject to attraction of the resources of banking customers. Meanwhile, the Bank’s valuable customers are one of the best resources to make profit for banks. Several different models are introduced for evaluation of profitability of the customers; but most of them are classical models and they are unable to evaluate the customers in complete and o...

This article presents a perishable (s; S) inventory system under continuous review at a service facility in which a waiting hall for customers is of nite size M. The arrival instants of customers to the service station constitutes a Poisson process. The life time of each items is assumed to be exponential. All arriving customers demand the rst "essential" service, whereas only some of them dema...

Abstract   We extend the concept of dynamic pricing by integrating it with “overselling with opportunistic cancellation” option, within the framework of dynamic policy. Under this strategy, to sell a stock of perishable product (or capacity) two prices are offered to customers at any given time period. Customers are categorized as high-paying and low-paying ones. The seller deliberately oversel...

electronic banking has many benefits for government, banks’ stakeholders and customers. many banks in many countries such as iran increasingly develop their infrastructures to provide e-banking services. also, there are many researches that have been conducted to explain how we can encourage people to use e-banking services. in this paper, we explore the effects of various factors on both custo...