Supply chain is the process of continuous flow of products or services from source to the destination. Supply chain management has become an effective tool now a day to survive in this competitive world. Organizations do their best to harvest profits by adopting better supply chain management practices for competitive advantage and organizational performance. In this paper an attempt has been m...


 After going through the transition period until second year, Bank Syariah Indonesia has some tasks to be carried out after mergers with three established sharia banks that have different sectors and backgrounds of customers, making it somewhat challenging for maintain service quality, satisfaction, loyalty from customers previous banks. This study is quantitative research; data distribut...

Quality function deployment (QFD) is a customer-driven approach for processing new product developments in order to maximize customer satisfaction. Each engineering design characteristic is maximized for product performance according to the level of customer satisfaction. To cope with the vague nature of product development processes, fuzzy approaches are used to represent the importance scores...

1 Management can profoundly affect the quality of healthcare delivery. Certain public management processes in healthcare institutions lacking flexibility, budgetary autonomy and performance based incentives, have become associated with poor health outcomes, and inefficiency. However, new management models that emphasize autonomy in contracting, human resources, and budgeting can improve efficie...

Recent empirical research in banking has found substantial but unexplained differences among bank’s costs and profits, indicating that the industry is not in long-run equilibrium. In this paper, three factors are hypothesized as the source of this out-of-equilibrium behavior: (i) variations in banks’ abilities to match capacity and demand; (ii) variations in risk management; and (iii) variation...