In global manufacturing a paradigm shift from “make-to-stock” to “make-to-order” can be observed. This shift calls for new logistics strategies. Logistics should not focus exclusively on the efficiency of the distribution system. Beyond, it is important to integrate the order process into the logistics strategy. Our vision in writing this paper is an integrated fulfilment process from customer ...

Many firms increasingly offer community venues to their customers to facilitate social interactions amongst them. Prior studies have shown that community participants have high engagement and loyalty toward the firm, and provide useful feedback and referrals. However, it is not clear whether community participants are the firm’s fans to begin with and self-select themselves into the community, ...

As the oldest academic journal in marketing, Journal of Retailing publishes research dealing with all sorts of B2B and B2C retailing-related topics. However, there appears to be a perception that Journal of Retailing welcomes only research pertaining to B2C issues. In this article, we debunk that perception through an analysis of the content of Journal of Retailing articles published during the...

today, electronic banking has essential role in banking industry. challenges facing banking industry led to banks make to use electronic banking and delivery services and products throughout electronic banking. moreover, they are trying to understand their customers' needs and everyday increase service quality throughout electronic banking. this research tries to investigate effect of cust...

This research aims to analyse room attendant service quality towards guests’ satisfaction at a 3-star hotel in Yogyakarta, Indonesia, especially the moment of Covid-19 pandemic. The method used are and importance-performance analysis from January until first April 2021 with 80 guest staying hotel. It is by measuring five dimensions quality: tangible, reliability, responsiveness, assurance, empa...

customer activity has received more attention due to the increase of social network applications. moreover, customer activity could be an answer to the research debate about the significant relationship between retention rate and lifetime profitability of customers. several researchers believe that an increase in the retention rate of customers may enhance their customer lifetime value (clv), o...

The reconstruction of sparse signal is an active area research. Different from a typical i.i.d. assumption, this paper considers non-independent prior group structure. For more practical setup, we propose EM-aided HyGEC, new algorithm to address the stability issue and hyper-parameter facing other algorithms. instability problem results ill condition transform matrix, while unavailability hyper...

the notion of a $d$-poset was introduced in a connection withquantum mechanical models. in this paper, we introduce theconditional expectation of  random variables on thek^{o}pka's $d$-poset and prove the basic properties ofconditional expectation on this  structure.