Chile presents an interesting case of development of information processing and technology. Its open-market policies, good education level and early adoption of computer technology have allowed its exports to become competitive on an international basis. This has been a pioneering approach in Latin-America. The Chilean software industry has had some initial success and it is attempting to grow ...

Change management in e-government implementation is a very complex issue. E-government services are frequently distributed over different IT systems and organizations. There are also events from outside the public administration that cause changes such as government policies and legislation, public-private partnership, etc., and finally a huge resistance to change exists in public administratio...

Building maintenance plays an important role among other activities in building operation. Building defect and damages are part of the building maintenance ‘bread and butter’ as their input indicated in the building inspection is very much justified, particularly as to determine the building performance. There will be no escape route or short cut from building maintenance work. This study attem...

Regional economies and communities are facing increasing economic, social and cultural hardship in many parts of the world as economies adjust to the demands of the new orders of commerce and governance. A part of this is the paradox that regional economies and communities can be either enhanced or disadvantaged by information and communication technologies (ICT) products and services. The pote...

Total Quality Management (TQM) refers to management methods used to enhance quality and productivity in business organizations. Total Quality Management (TQM) has become a frequently used term in discussions concerning quality. Total Quality management has brought rise in demands on the organizations policy and the customers have gained more importance in the organizations focus. TQM is conside...

Information Technology (IT) and intense competition are reshaping universities worldwide. Universities have begun to utilise and integrate IT in teaching and learning in order to meet the instructors’ and students’ needs. E-learning, one of the tools that have emerged from IT, has been integrated into many university programmes. There are several factors that need to be considered while develop...