Purpose Collecting information from and interacting with customers through mobile platforms for personalization purposes have become a trend. While mobile-based value co-creation has attracted wide research attention, noticeable gap exists regarding what might potentially affect the firm–customer interaction process which is co-created. This paper aims to explore how exchange communicate firms ...

Household risk factors affecting child health, particularly malnutrition, are mainly basic amenities like drinking water, toilet facility, housing and fuel used for cooking. This paper considered the collective impact of basic amenities measured by an index specially constructed as the contextual factor of child malnutrition. The contextual factor operates at both the macro and micro levels nam...

This article reports a health planner's experience in using program planning software and the contextual factors that influenced her perceptions. The software examined (EMPOWER) is designed to support program planning for prevention of breast cancer through mammography screening. Use by a health professional in an urban hospital was examined through a case study approach. The user was interview...

This cross-national study examines the relative importance of contextual factors facilitating e-health development in a nation. Moreover, this study examines the relationship between web presence and health development. Technology-Organization-Environment (TOE) framework and PEST factors of a firm are used as the guiding theoretical lens. Publicly available data from more than 50 countries are ...