The purpose of this study is to continue to fill a gap in the literature by investigating the impact of website-supported customer relationships on customer satisfaction. The study used content analysis to analyze the interview data obtained from a sample of 22 executives and webmasters of eight (8) IT companies in Quebec, Canada to test the hypotheses. The results show that three of the four w...

Existing research on trust in the Semantic Web extensively studies trustworthiness and trust in the context of active entities such as persons and agents. However, few work exist that focus on the content in the Semantic Web and that study trustworthiness as an information quality criterion. Hence, computer systems that use the trustworthiness of Semantic Web data for filtering or decision maki...

What dimensions can be identified in the trust formation processes in Business-to-Consumer (B-to-C) electronic commerce (e-commerce)? How do these differ in importance between academia and practitioners? The purpose of this research is to build a model of multidimensional trust formation for online exchanges in B-to-C electronic commerce. Further, to study the relative importance of the dimensi...

The existing peer-to-peer networks have several problems such as fake content distribution, free riding, white-washing and poor search scalability, lack of a robust trust model and absence of user privacy protection mechanism. Although, several trust management and semantic community-based mechanisms for combating free riding and distribution of malicious contents have been proposed by some res...

Internet became today a medium of sharing large amount of data among different nodes situated anywhere in the world. Due to its fairly open nature Peer to Peer applications gain-ing popularity in sharing of large data rather then conventional client-server systems. Many P2P applications has been designed for the purpose of content distribution over Internet and most of them are based on decentr...

Social media has led to paradigm shifts in ways people work and do business, interact and socialize, learn and obtain knowledge. So much so that social media has established itself as an important spatial extension of this nation’s historicity and challenges. Regardless of the enabling reputation and recommendation features through social networks embedded in the social media system, the overfl...

Trust is recognised as an important component for Business-to-Business (B2B) e-commerce success and consolidation among the agribusiness operators, but few studies link trust and e-commerce in agri-food markets. The implementation of trust into technical and organisational solutions is a prerequisite for using the Information and Communication Technology (ICT) potential in the agribusiness netw...

Purpose: The aim of this study was to identify the factors of formation and consequences of collective trust in schools. Methodology: The present study was conducted using a qualitative method using data foundation theory. The statistical population included education professionals and knowledge-based companies. The research sample consisted of 12 experts and experts in the field of education ...

Lack of trust has been repeatedly identified as one of the most formidable barriers to people for engaging in e-commerce, involving transactions in which financial and personal information is submitted to merchants via the Internet. The future of e-commerce is tenuous without a general climate of online trust. Building consumer trust on the Internet presents a challenge for online merchants and...

Electronic Business (e-Business) is revolutionizing the way of communication between internal and external stakeholders in an organization. E-business can lead to competitive advantage and at the same time, increase profitability. There are several factors resulting on the success of e-business. One of the most important factors is trust. Acquiring customers’ trust depends on many things that a...