Recognizing complaint documents as early and as fast as possible is a worthwhile goal for companies. In this paper we present an analysis showing the complexity of this practically relevant problem. Therefore, we define the task and its challenges and investigate statistical methods for automated Complaint Detection in incoming text documents. Two different approaches for handling complaint doc...

Lack of time is a common complaint in western society. In response, there has been a proliferation of “... books, articles, and seminars on time management, along with their assertions, prescriptions and anecdotes” (Macan, 1994, p. 383). But what exactly is time management? Despite the epidemic of time management training programs (Quirk, 1989), there is currently a lack of agreement about the ...

An effective and efficient complaint response is an essential index of organization’s performance. However, there little academic research on the use mobile platforms by local governments, which surprising considering significant penetration these applications. Additionally, acceptance models to guide system design development has not been substantially explored. Several researchers have pointe...