This study employs a semi-parametric Cox proportional hazard model to study the relationship between survival time and bank-specific determinants of failure of commercial and agricultural banks during the recent recessionary period. Results indicate that non-performing consumer and commercial loans have seriously impaired banks‟ financial health and survival.

The paper first presents the theory of Customer Relationship Management (CRM) under E-commerce circumstances. It then focuses on the motives and obstructions in implementing CRM in Chinese commercial banks. Further, the paper puts forward a trial solution to these specific problems to be a solving aid to Chinese commercial banks under Customer Relationship Management.

the main objective of the paper is to investigate customer treatment, financial efficiency and supporting customer services with modern banking technology in financial institutions. the customer orientation and business performance of financial institutions targets customer services to maintain long term mutual relationships. the findings of the study has direct practical relevance for the bank...

in this study market orientation of iran commercial banks has been considered as an effective factor on banks' performance and the relationship between them has been surveyed. accordingly a conceptual model has been developed that shows both direct and indirect (through value creation) relationship. the developed conceptual model has been evaluated by bank and marketing experts in the fram...