Governments are turning to Social Media as a way to engage citizens in public policies through online debates and discussion forums. Together with the communication team of a government department, we are exploring another facet of government-citizens communication, and another opportunity for governments to exploit Social Media. In particular, we are investigating whether online communities co...

Electronic Health Records are typically created and stored in different places, by different healthcare providers, using different formats and technology. This poses an obstacle to patient mobility and contributes to scatter personal health related information. Patients constantly move between healthcare providers, searching for a better service, lower prices or specialists. It is important tha...

Abstract The poster presents the major results of a survey conducted in several German cities to asses preferences citizens have towards aspects of One-Stop Government. One Stop Government has a lot in common with the concept of collaborative CRM. Aspects that play an important role for its success are: channel adoption and assignment , collaborative data usage and privacy, cost reduction poten...

Survey results from the Pew Internet American Life Project indicate that the demography of senior citizens that conduct activities on the Internet is rapidly growing and vulnerable to online privacy violations. Their enhanced vulnerability stems from their trusting nature, a characteristic of their times and culture. Since the Internet related threats such as phishing, spamming, etc., are still...

In this paper we present the design process and some interesting field t r ial r e sults o f t w o d i fferent game applications, designed and developed in order to extend and motivate the community of mPASS. mPASS is an urban accessibility mapping system that allows citizens to collect reliable data about barriers and facilities via crowdsourcing and crowdsensing and it uses these data to calc...

For several years the public sector has experienced substantial changes. First the widespread use of the Internet and the e-government discussion led to an extended offer of information for each governmental level (federal, state, regional, local) of the public authorities and a broad offer of online applications. The recent discussion of citizen-centred e-government focuses on governmental ser...

The role of common citizens within the emergency management (EM) process is crucial in order to support efficiently the operators’ activities during the response phase. Moreover, their participation is strictly related to their profile and their experience in previous events. In a previous contribution we identified the different roles that the citizens can play for an effective cooperation wit...