Management theory and practice suggest a wide range of instruments used in organizations in order to measure performance, whether individual or organizational. The purpose of this paper is to mention some of these tools, with an emphasis on the balanced scorecard. Although numerous organizations have adopted the balanced scorecard as a means to increase organizational performance, few of them h...

Global competitive pressures shape an enterprise’s focus on strategic management systems, and in particular the Balanced Scorecard; this shift suggests that global companies adopt a handful of management best practices, most of which originate in the West. Divergence factors such as national culture, leadership styles and human resource management practices underscore the trend towards converge...

Recent federal legislation establishes a merit-based incentive payment system for physicians, with a scorecard for each professional. The Centers for Medicare and Medicaid Services evaluate quality of care with clinical performance measures and have used these metrics for public reporting and payment to dialysis facilities. Similar metrics may be used for the future merit-based incentive paymen...

BACKGROUND In 2010, diarrhea caused 0.75 million child deaths, accounting for nearly 12% of all under-five mortality worldwide. Many evidence-based interventions can reduce diarrhea mortality, including oral rehydration solution (ORS), zinc, and improved sanitation. Yet global coverage levels of such interventions remain low. A new scorecard of diarrhea control, showing how different countries ...

The purpose of this research is to evaluate the effectiveness of implementation Quality Management System (ISO 9001:2000) in gas processing plants of National Iranian Gas Company using balanced scorecard approach. More specifically, we chose the balanced scorecard framework to examine five well-known gas processing plants in National Iranian Gas Company from four different perspectives in order...

On July 14, 2015, ProPublica published its Surgeon Scorecard, which displays "Adjusted Complication Rates" for individual, named surgeons for eight surgical procedures performed in hospitals. Public reports of provider performance have the potential to improve the quality of health care that patients receive. A valid performance report can drive quality improvement and usefully inform patients'...

OBJECTIVE To determine the ability of the Health Enhancement Research Organization (HERO) Scorecard to predict changes in health care expenditures. METHODS Individual employee health care insurance claims data for 33 organizations completing the HERO Scorecard from 2009 to 2011 were linked to employer responses to the Scorecard. Organizations were dichotomized into "high" versus "low" scoring...

Propensity scorecards allow forecasting, which bank customers would like to be granted new credits in the near future, through assessing their willingness to apply for new loans. Kalman filtering can help to monitor scorecard performance. Data from successive months are used to update the baseline model. The updated scorecard is the output of the Kalman filter. There is no assumption concerning...

Executive Summary : This presentation proposes a conceptual framework for assessing the business effectiveness and quality of Information Management (IM)Services in organizations by using a Corporate Information Management scorecard. The presentation applies the ‘Balanced Scorecard’ tool used by organizations typically for management strategy and performance measurement in the area of Informati...

Broady-Preston and Hayward (1998) make the point that &the attempt by organisations to move away from purely top-down strategic formulation is in its infancy and di!erent organisations favour di!erent structures and models to ease the bottom-up #ow of information' (p. 285). They further suggested that the balanced scorecard (BSC) model might be one tool to help the bottom-up #ow of information....