This paper examined disagreement in two sets of data in the context of service encounters: problem-solving interactions (doctor-patient communication) and purchase-oriented encounters (pharmacies) from a cross-cultural perspective (Spanish-British English). We proposed assertiveness, a term that refers to both socio-psychological and linguistic features of communication, as a concept that may h...

The purpose of this study was to investigate and determine middle secondary school students’ assertiveness. A total 88 IT students in one the schools central Bhutan surveyed. Students were classified based on two age groups below 15 years 18 age. Questionnaire used assess whether attitudes passive, aggressive or assertive. questionnaire developed book "Assertiveness" by Chalvin, (1981) interpre...

There are four different behavioral styles evident in a dental team and in patients. The styles are based on observable behaviors relating to degrees of "assertiveness" and "responsiveness." The Behavioral Style model helps to clarify why some people relate positively with each other and why others may conflict. Using finely tuned observational skills and an understanding of these styles, inter...

The new professionalism movement in medical education takes seriously the old medical virtues. Perhaps the most difficult virtue to understand and practice is humility, which seems out of place in a medical culture characterized by arrogance, assertiveness, and a sense of entitlement. Countercultural though it is, humility need not suggest weakness or lack of self-confidence. On the contrary, h...

PURPOSE Women are penalized if they do not behave in a stereotype-congruent manner (Heilman, 1983, 2001; Eagly and Carli, 2007). For example, because women are not expected to be agentic they incur an "agency penalty" for expressing anger, dominance or assertiveness (Rudman, 1998; Rudman and Glick, 1999, 2001; Eagly and Karau, 2002; Rudman and Fairchild, 2004; Brescoll and Uhlmann, 2008; Living...

The contribution of doctor, patient, and consultation interaction patterns to compliance with antibiotic treatment was examined in 233 adult patients seen in general practice. Twelve variables were shown to discriminate between compliers and non-compliers. Discriminating variables relating to patients included health state, employment state, knowledge of tablet, and perception of anxiety level,...

The present stud)' analyzed the components of assertive behavior. Asscrtiveness problems were conceptualized in terms of a task analysis of the topography of competent responding. One hundred one subjects who spanned the range of assertivcncss, measured by McFall's Conflict Resolution Inventory, responded to three sets of situations requiring refusal of an unreasonable request. Content knowledg...