نتایج جستجو برای: and customer
تعداد نتایج: 16832995 فیلتر نتایج به سال:
In today's highly competitive market, organizations are constantly seeking new ways to create specific value and competitive advantage. As a strategic and valuable source, sales force can be very effective in forming and creating specific value and improve customer loyalty through adding value and credit to the organization. Despite the impact and importance of this, the role sales force plays ...
As the oldest academic journal in marketing, Journal of Retailing publishes research dealing with all sorts of B2B and B2C retailing-related topics. However, there appears to be a perception that Journal of Retailing welcomes only research pertaining to B2C issues. In this article, we debunk that perception through an analysis of the content of Journal of Retailing articles published during the...
This study aims to determine organizational citizenship behavior’s impact on customer loyalty and quality of services. That is to examine, organizational citizenship behavior of nurses and patients (customers) of the Kermanshah province hospitals by two hypotheses. Population comprised of 1524 nurses which 544 nurses were selected as sample. Also sample of same size in a random way in a period ...
The aim of this study is identifying and modeling the most important internal and external organizational factors in successful implementation of customer relationship management system in the Social Security Organization and its impact on improving internal processes, customer satisfaction and profitability. The research statistical population included senior managers and experts of Esfahan So...
Introduction:Health and insurance organizations have to deal with problems and fix them in the shortest time in order to survive and overcome market competitions and be able to develop and progress. In this regard, the best way to achieve this end in the organization is to identify the interests, needs, demands and knowledge about opinions, suggestions and critiques of organization staffs and p...
the aim of this study is investigation of the effect of customer orientation on strategic innovation in nikan hospital, which considered as an applied research and the research methodology as descriptive and based on survey. the population consisted of hospital managers and customers of nikan hospital; customers were unlimited and managers population consisted of 20 person and the number of man...
in this study, we addressed the relationship between corporate reputation and customer behavioral intentions in the eghtesad novin bank. for this purpose, we considered the components: trust, identification and commitment as mediator variables that led to formulating 8 hypothesis .the research population was the customers of eghtesad novin bank in tehran branches who had at least one active acc...
This study examines the impact of electronic customer relationship management (E-CRM) on loyalty through mediating effects experience and satisfaction in context banking industry. Customer are considered to be pre-requisite tools for improving enhancing long-lasting relationships with customers. The has adopted Stimulus-Organism-Response (S-O-R) model as theoretical support examine relationship...
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