Background A growing body of public management literature sheds light on potential shortcomings to quality improvement (QI) and performance management efforts. These challenges stem from heuristics individuals use when interpreting data. Evidence from studies of citizens suggests that individuals’ evaluation of data is influenced by the linguistic framing or context of that information an...

knowledge Relevant structures on users’ present work (2) Visions and design proposals (5) Overview of technological options (4) Concrete experience Concrete experience with users’ present work (1) Concrete experience with the new system (6) Concrete experience with technological options (3) 7 Bødker and Kensing: DESIGN IN AN ORGANIZATIONAL CONTEXT: AN EXPERIMENT Published by AIS Electronic Libr...

This paper presents evidence that the willingness to punish an unfair action is sensitive to whether this action was preceded by a deceptive message. One player first sends a message indicating an intended play, which is either favorable or unfavorable to the other player in the game. After the message, the sender and the receiver play a simultaneous 2×2 game, in which the sender may or may not...

The Peter Principle: An Experiment The Peter Principle states that, after a promotion, the observed output of promoted employees tends to fall. Lazear (2004) models this principle as resulting from a regression to the mean of the transitory component of ability. Our experiment reproduces this model in the laboratory by means of various treatments in which we alter the variance of the transitory...

History contains many colorful examples where speculative trade in some commodity or financial asset generated a phase of rapidly increasing prices, followed by a sudden collapse (see, e.g., Edward Chancellor, 1999, or Charles Kindleberger, 2001). One famous case cited by many economists (see Peter Garber, 2000, pp. 127–31, for references) is the Dutch “tulipmania” of the 1630s. The prices of c...

An experiment in beer tasting among 18 first year pre-clinical students showed that only two appeared to be able to discriminate light from bitter ale correctly. As a whole the group did worse than would be expected by guessing at random on each tasting trial. Some psychological biases, one possibly as a result of the design, are indicated by the results and a possible remedy suggested. The dan...