This paper aims at developing a teaching case of electronic-customer (e-customer). The U.S. commercial airline is used as an example to show how to develop e-customer chain model and apply it to the real industry in a classroom setting; and therefore, enhance the teaching of customer chain in a classroom. Specifically, first, an e-customer chain model in the commercial airline industry is devel...

Over the last two decades many airline markets have been deregulated, resulting in increased competition and use of different types of networks. At the same time there has been an intense discussion on environmental taxation of airline traffic. It is likely that an optimal environmental tax and the effects of a tax differ between different types of aviation markets. In this paper we derive opti...

Professional airline pilots should be in far better health at all ages than the general population. Every six months, U.S. airline pilots must undergo a first-class flight physical examination, which is defined and required by the U.S. Federal Aviation Administration (FAA). To continue flying as pilots, they must pass the physical examination. Airline pilots reach age 60 (their mandatory-retire...

The Internet not only has changed the dynamics of our collective attention but also through the transactional log of online activities, provides us with the opportunity to study attention dynamics at scale. In this paper, we particularly study attention to aircraft incidents and accidents using Wikipedia transactional data in two different language editions, English and Spanish. We study both t...

Similarly in the commercial airline industry, the global Maintenance, Repair and Overhaul (MRO) business is faced with creating total service packages to attract future work, as airlines accelerate outsourcing and retire aging aircraft to minimize life cycle and transaction costs. Third-party service providers are challenging the market share traditionally dominated by the major airline subsidi...

Ever since the Deregulation Act in 1978 in the U.S. airline industry, there have been series of major airline mergers and acquisitions, notably three major waves in the 1980’s, 1990’s, and late 2000’s. These mergers, especially the more recent multi-billion mergers (e.g. DeltaNorthwest, United-Continental) have shown a trend of substantial market consolidation that inevitably worries consumers ...